Lets be #BrilliantTogether

The Change Manager for IT Services plays a pivotal role in managing the lifecycle of all IT changes ensuring they are properly documented evaluated authorized prioritized planned tested and implemented with minimum risk to the organizations IT environment and its services.

This role focuses on maintaining high levels of service availability and reliability by mitigating the risks associated with change-related incidents.

Responsibilities

• Change Management Process: Oversee and maintain the IT Change Management process in line with ITIL best practices acting as the primary contact for change-related activities. Facilitate CAB meetings ensuring changes are reviewed categorized prioritized and documented with clear communication.

• Risk Management: Evaluate the impact and risks of changes on business operations and IT services ensuring mitigation plans are in place for high-risk changes while minimizing disruption to end users through stakeholder collaboration.

• Planning and Coordination: Work closely with project managers technical teams and service owners to ensure changes are thoroughly planned tested and implemented developing detailed change implementation plans with fallback and contingency options while ensuring proper testing and validation before deployment.

• Communication: Ensure clear and timely communication of upcoming changes their status and potential impacts to stakeholders business units and end users while also sharing outcomes and lessons learned through post-implementation reviews.

• Post-Change Review: Conduct post-implementation reviews (PIR) to evaluate change success capture lessons learned and track success rates identifying trends and opportunities for improvement.

• Continuous Improvement: Regularly review and analyze the effectiveness of the change management process ensuring alignment with ITSM and ITIL frameworks while recommending and implementing improvements.

• Compliance and Governance: Ensure IT changes comply with regulatory security and audit requirements while maintaining detailed documentation for traceability and audit purposes.

Required Qualifications

• Bachelors degree in Information Technology Computer Science Business Administration or a related field.

• 5-7 years proven experience in IT Change Management IT Service Management or related roles.

• Experience with ITIL and ITSM frameworks with a strong understanding of change incident and problem management.

• ITIL Foundation certification (ITIL v3 or ITIL 4) or equivalent proven experience/knowledge

• additional certifications in project management (e.g. PMP Prince2) are a plus.

• Familiarity with IT change management tools (e.g. ServiceNow Remedy).

• Understanding of various IT infrastructure components and enterprise systems (networking databases applications).

• Strong organizational analytical and problem-solving skills.

• Excellent communication and interpersonal skills with the ability to manage stakeholder expectations.

• Ability to work under pressure and manage multiple high-priority tasks.

• Strong leadership skills with the ability to influence and drive consensus.

Preferred Qualifications

• Experience in managing large-scale changes in complex global IT environments.

• Previous experience working within an IT operations service delivery or project management role.

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What You Can Expect from Us

At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.

Together we foster an environment that fuels creativity drives innovation and shapes our future success.

Lets empower collaborate and inspire.

Lets be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer top-notch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majority-owned by Deutsche Brse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.

STOXX and DAX indices comprise a global and comprehensive family of more than 17000 strictly rules-based and transparent indices. Best known for the leading European equity indices EURO STOXX 50 STOXX Europe 600 and DAX the portfolio of index solutions consists of total market benchmark blue-chip sustainability thematic and factor-based indices covering a complete set of world regional and country markets. STOXX and DAX indices are licensed to more than 550 companies around the world for benchmarking purposes and as underlyings for ETFs futures and options structured products and passively managed investment funds. STOXX Ltd. part of the ISS STOXX group of companies is the administrator of the STOXX and DAX indices under the European Benchmark Regulation.

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