Family Reunification and Diversion Specialist
Family Reunification and Diversion Specialist
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
Become a Part of Something Big!
Our mission at the Keys to Change campus is to create a safe engaging holistic community
that empowers people to end their homelessness and create positive long-term changes.
We offer a dynamic work environment where your ideas and critical thinking skills will be valued
and your contributions will directly influence the lives of those in need.
We are looking for individuals who are ready to be part of somethingbigger than themselves
whowant to challenge the status quo.
At Keys to Change your work will matteryour voice will be heardand together
we will transform lives and strengthen communities
Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees including 100% towards monthly premiums for Health Dental Long- and Short-Term Disability and Life insurance (employee only) Paid Time Off 403b 8 Paid Holidays and flexible schedule.
This role serves families and individuals experiencing housing crises those at immediate risk of homelessness and people seeking to reunite with family members as an alternative to entering the shelter system. A Family Reunification and Diversion Specialist in homeless services works to prevent homelessness and reunite families by providing crisis intervention problem-solving assistance and coordinated support services. Diversion avoids the trauma of homelessness for families and individuals by helping them identify immediate alternative housing arrangements and by connecting them to services and financial resources in the community. This position will work closely with community partners and entry points across the Coordinated Entry system to divert individuals and families experiencing a housing crisis from being homeless.
Essential Functions
Diversion & Reunification Services
Conduct comprehensive assessments with referred clients to explore safe diversion and reunification options.
Facilitate direct engagement with family members friends or support networks.
Coordinate logistical needs for reunification including transportation communication tools and referrals to services in the destination community.
Provide mediation and conflict resolution support where family dynamics require facilitation.
Cross-Team Collaboration
Serve as the primary liaison between the Welcome Center Outreach Team and other partners to identify candidates for consistent communication protocols to ensure all teams understand and adhere to the diversion process.
Participate in regular team meetings and case conferencing.
Coordinate logistical needs for reunification including transportation communication tools and referrals to services in the destination community.
Provide mediation and conflict resolution support where family dynamics require facilitation.
Cross-Team Collaboration
Serve as the primary liaison between the Welcome Center Outreach Team and other partners to identify candidates for consistent communication protocols to ensure all teams understand and adhere to the diversion process.
Participate in regular team meetings and case conferencing.
Process Fidelity & Documentation
Maintain accurate detailed records in HMIS and internal tracking systems regarding diversion attempts outcomes and follow-ups.
Monitor process adherence across teams and support fidelity through coaching training and documentation reviews.
Track and analyze recidivism data to assess trends and recommend improvements to the diversion approach.
Monitor process adherence across teams and support fidelity through coaching training and documentation reviews.
Track and analyze recidivism data to assess trends and recommend improvements to the diversion approach.
Follow-Up & Stabilization
Conduct structured follow-up calls at 7 30 and 90 days post-diversion to assess client stability and satisfaction.
Identify additional supports or interventions needed for clients post-reunification.
Engage re-diverted clients in reassessment and service re-engagement as needed.
Training & Continuous Improvement
Provide training and technical assistance to staff on diversion techniques trauma-informed approaches and family mediation.
Participate in professional development to stay current on best practices in diversion reunification and homelessness prevention.
Additional duties as assigned.
Minimum Qualifications
Bachelors degree in social work Human Services or related field preferred. Or equivalent progressive professional experience working 4-6 years in the homeless service sector or a related field.
Minimum 2 years of experience in homeless services case management or diversion strategies.
Strong mediation conflict resolution and problem-solving skills.
Knowledge of trauma-informed care harm reduction and client-centered practices.
Proficiency in documentation data tracking and basic data analysis.
Ability to work collaboratively across teams and with diverse populations.
Strong organizational and time management skills.
Bilingual (Spanish/English) preferred but not required.
Work Environment
Mobility sufficient to conduct regular duties within a normal office environment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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