Area Service Manager _ Nigeria
Area Service Manager _ Nigeria
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1 Vacancy
Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Directs all activities and staff for technical field service programs for product installation trouble-shooting maintenance repair and customization.
Responsibilities
Creates and manages field service infrastructure; establishes and maintains the training readiness of the organization.
Directs motivates and develops the team. Supports the culture and values of the organization. Facilitates smooth workflow; ensures high standards and quality of technical work.
Drives the development of work plans budgets schedules and evaluation criteria for field service activities projects and personnel.
Designs and prices field services to meet demand and both timing and financial targets; negotiates customized technical support agreements.
Skills:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools techniques and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
.French would be a plus.
Any offer of employment may be conditioned upon the successful completion of a background screening.
This position requires working onsite five days a week.
Relocation is available for this position.Visa sponsorship is available for eligible applicants.Posting Dates:
August 8 2025 - August 29 2025Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply Join our Talent Community.
Required Experience:
Manager
Employment Type
Full-Time
