Senior HR Operations Analyst
Senior HR Operations Analyst
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Job Description
The opportunity
The customer is the focus of everything we do and millions of end users rely on our products daily. We believe in the value of empowering our team with resources to solve critical problems for the future ofourbusiness which is why we need you.
The People & Communications (PeopleComms) Strategy & Operational Excellence teamisseeking an individual who is detail-oriented proactive and passionate about delivering value through operational support and continuous improvement. This strategic role serves as a facilitator between PeopleComms Procurement and Accounts Payable (AP) ensuring seamless vendor management and a strong focus on customer satisfaction. You will help equip the PeopleComms vendor management team with the tools and processes needed to deliver customer-centric support while upholding Manulifes core values.
Position Responsibilities:
Support contract and invoice intake requests through the PeopleComms Vendor Management form ensuring completeness and accuracy of documentation
Act as the primary point of contact for vendor-related inquiries from PeopleComms Centers of Excellence (COEs) including contract status process guidance and invoice support
Maintain and update internal databases to ensure accurate and complete information
Develop and maintain dashboards and reports to track the activity and trends of vendor management requests on a quarterly basis
Provide data-driven insights and recommendations to support strategic planning and operational improvements
Train and coach internal stakeholders on procurement and invoicing processes
Ensure compliance with internal policies regulatory requirements and documentation standards
Prepare reports for internal stakeholders as needed
Support the development and documentation of standard operating procedures (SOPs)
Contribute to other strategic assignments as required
Required Qualifications:
Bachelors degree in Business Administration or a related field
1-3 years experience in a business operations procurement support finance or administrative role
Meticulous attention to detail and strong customer service orientation
Excellent analytical skills with proficiency in Microsoft Excel and data visualization tools
Strong problem-solving skills and effective oral and written communication skills
Ability to guide stakeholders through complex processes with clarity and confidence
Highly organized proactive and capable of managing multiple priorities simultaneously
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$53775.00 CAD - $89625.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Senior IC
Employment Type
Full-Time
