Deliver the optimal Apple CX (customer experience) and closely supervise the buying journey for Apples products focused on achieving higher PDP views conversion and exceeding sales closely with Account executives to identify pain points in the partners online journey from Search PDP Cart to Checkout and recommend digital roadmap improvements to support account plans and test and optimization experiences along the sales purchase funnel to implement WW digital best methodologies and for building and promoting digital QBRs with strategic partners with the objective of showcasing insights and support the plan for future projects. Work close with marketing team to build a process to standardize analyze and automate digital campaign reporting into sales the implementation of digital WW tools and automation into the ALAC geo such as Salesforce Digital Experience Monitoring Cascade for partners digital online KPIs report web analytics and performance metrics - weekly monthly and quarterly.
5 years of relevant experience analyzing and building insights from customer experience and sales growth through data analytics and digital strategy.
Proven experience leading and implementing data driven projects to provide Sales leadership with actionable insights.
Previous experience in digital commerce Retail media Social platforms or marketplace sales.
Experience managing external and internal partners collecting and presenting data results to support negotiation of programs and business projects from analyzing to implementation reporting and optimization.
Strong problem solving skills to identify critical issues and opportunities evaluate options and provide clear recommendations for sales growth.
Analytical ability to transform key performance indicators (KPI) into actionable insights.
Proven understanding of eCommerce purchase funnel and CX data (Click through rate Page views Conversion rate Abandoned cart).
Excellent presentation and interpersonal skills.
Strong analytical skills in Excel and Tableau
Proficiency in English --written and verbal-- is required.
Spanish fluency a plus.
Experience running online tests for UI/UX and base management.
Experience with SQL Python and AI tools is a notable advantage.
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