Customer Support Specialist
Customer Support Specialist
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
Assist customers in troubleshooting and resolving issues related to the IQVIA Ontology Platform. Provide guidance support and solution to ensure client satisfaction.
Essential functions
Provides post-implementation support and service activities for IQVIAs platform and services for a designated client or group of clients.
Focuses on quality in all aspects of work; follows established standards of excellence.
Develops and maintains understanding of IQVIAs platform and services to ensure effective troubleshooting.
-Serves as a client contact to coordinate resolution of service incidents and escalation of technical issues.
- Monitors service level agreements and ensures clients obligations and standard levels of service are met.
Provides feedback based on client experiences to support product and process improvements.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily client-centric activities.
Qualifications
Bachelors Degree in Computer Science a related field or equivalent experience
Excellent verbal and written communication skills
Fluency in English
Strong problem solving and prioritization skills
Experience with issue tracking and ticketing tools (e.g. FreshDesk Jira Service Desk) interest in healthcare interoperability standards is a plus
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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