Business Analyst
Business Analyst
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Job Description
Job Description
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Michigan Global Tech Center three times per week at minimum or other frequency dictated by the business.
Relocation:
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
The Role:
The Service Solutions Business Intelligence team is responsible for developing analytics-driven solutions to help GM digital functions achieve their business goals. The team is responsible for applied project-based solutions focusing on the dealerships service lane customer journey. These projects include opportunities to solve problems using data mining predictive modeling simulation and visualization.
The Business Analyst possesses understanding of the customer journey measurement and strategic insight. They must be able to work efficiently with large data sets to derive insights and answer business questions through a data driven approach. They will work cross-functionally and collaboratively leading data and analytic integration across web/platform operations and performance related analysis and modeling.
What Youll Do (Responsibilities):
Proactively work with key stakeholders to help them identify OKRs for key customer-journey funnel activities
Support digital team Strategy Business Operations Service Communications Service Events and CCA with a variety of analytical projects.
Develop interactive dashboards with intuitive visualizations
Highly experienced and creative with visualizations
Clearly communicate analysis and recommendations to executive leadership
Establish strong working relationships with cross-functional teams to formulate business opportunities and validate OKRs
Collaborate with business IT and analytics community to capture prioritize and document data analytic requirements and drive measurable results.
Help create work related to strategy roadmap critical metric definition reporting and dashboards.
Deliver projects by managing schedules monitoring progress and preparing status reports.
Additional Job Description
Yours Skills & Abilities (Required Qualifications):
Bachelor of Science degree in Business Mathematics Statistics Computer Science Engineering Data Science or related field
5 years experience working with multi-functional teams to develop measurable high-impact data analytics solutions
Demonstrated cross-functional understanding of digital platforms and measurement including online mobile social and emerging technologies
Strong presentation and problem-solving skills
Highly collaborative work style with exceptional listening and communication skills and the ability to work closely and iteratively with analytic modelers business subject matter experts and other teams
Proficient in project management and oversight with the ability to break down complex problems and projects into manageable goals
Strong business domain knowledge - business analytics marketing data automotive and understanding the exponential change within this domain is paramount to success
Proven thought-leadership in developing data-based strategic and tactical recommendations
A consumer-centric results-driven mindset
Strong knowledge of service lane data and the ability to transform it to make strategic decisions.
Experience in data visualization and statistical modeling tools (e.g. Power BI Python R SQL)
You have a deep understanding of BI tools: Excel Reporting Tool Consumption (Cognos Tableau)
Proficiency with online and offline data
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H-1B OPT STEM OPT CPT TN J-1 etc.)
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About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Benefits Overview
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Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
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Required Experience:
IC
Employment Type
Full-Time
