IT Support Specialist - Northern Region

The IT Support Specialist position is responsible for providing technical support for PC hardware software and peripheral equipment. Employees in this position are responsible for coordinating the assignment and processing of work orders and service requests for all College sites by operating computers and peripheral equipment using a PC or online terminals. Perform PC technician duties while in designated areas. This position will also help develop and deliver training materials for common help desk issues. Work involves the application of initiative and independent judgment. This position reports directly to the Director of Information Systems under the umbrella of the Chief Financial Officer. Listed below are the primary responsibilities for this position; however the IT Director may assign other professional duties to meet the Colleges needs.

• Performs daily system checks (internet web services email) and notifies the appropriate personnel.
• Responds to user problems assisting in identifying computer software and hardware malfunctions and initiates corrective action to maintain workflow.
• Receiving duties for the IT department include properly accounting for the location of incoming goods ensuring no damaged items are received tracking inventory and matching shipments with purchase orders.
• Demonstrates computer literacy by utilizing current technology to communicate collect and analyze data.
• Installs and configures various devices and hardware; performs upgrades.
• Administers operates troubleshoots and supports data networks.
• Maintains proper documentation and professional training.
• Trains faculty and staff on the proper care and use of computers printers and peripherals.
• Troubleshoots maintains and upgrades student and administrative computer workstations.
• Demonstrates attention to detail ensuring the efficient and timely completion of projects.
• Assures program compliance with Department of Corrections administrative regulations and protocols relating to telecommunications.
• Develops implements and manages security procedures as required to protect the programs networks systems and data.
• Travels as needed among various ISTC campuses to evaluate issues; a satisfactory driving record is required.
• Regularly required to stand reach with hands and arms use hands to handle or feel objects tools or controls; stoop kneel crouch or crawl; climb or balance.
• Regularly required to maneuver up to 60 pounds; specific vision abilities required include close vision distance vision and color vision.
• Advise the Director of Information Systems of any areas of concern.
• Must be eligible to enter any/all Department of Corrections (DOC) facilities to perform the job duties and must maintain this status for continued employment.
• Possesses an understanding of and commitment to the philosophy and mission of a community and technical college.
• Possesses a sensitivity and commitment to cultural diversity.
• Complies with all applicable guidelines and policies established by the Alabama Community College System (ACCS) Board of Trustees the Alabama Community College System and J.F. Ingram State Technical College.

• Excellent written and verbal communication skills.
• Ability to make independent judgments solve problems provide leadership and work with diverse groups.
• Excellent organizational skills with a keen attention to detail and the ability to prioritize multiple tasks.
• Willing to be flexible with work schedule as workload dictates.
• Understand and maintain confidentiality and professional integrity.
• Reliable and punctual.
• Ability to establish and maintain effective working relationships with others internally and externally to the college.

REQUIRED:

• Bachelors degree in Computer Information Systems or related IT field.
• One (1) year of experience supporting a technical helpdesk in resolving hardware software and network issues OR a minimum of two (2) years (96 quarters or 64 semesters hours) of postsecondary education from an accredited institution.
• A minimum of two (2) years of experience supporting a technical helpdesk in resolving hardware software and network issues.
• Must have a valid drivers license with a clear driving record.
• Must be willing to travel across the assigned northern Alabama region.

• Must be able to pass a background check.

• Experience working in a correctional environment; experience managing security camera systems.

General Information: J.F. Ingram State Technical College is a postsecondary correctional education institution. Our mission is to provide quality educational services to individuals incarcerated in central Alabamas correctional facilities. The student population served is diverse in age race educational economic and cultural background.

CTE / Adult Education SitesAlabama Therapeutic Educational Facility
Limestone Correctional FacilityBibb Correctional Facility
Main CampusDonaldson Correctional Facility
St. Clair Correctional FacilityDraper Instructional Service Site
Thomasville Day Reporting CenterEasterling Correctional Facility
Tutwiler Instructional Service CenterFountain Correctional Facility
Ventress Correctional Facility


Additional Adult Education SitesBirmingham Work Release Center
Loxley Work Release CenterBullock County Correctional Facility
Montgomery Womens FacilityElmore Correctional Facility
North Alabama Work Release CenterKilby Correctional Facility
Red Eagle Work Release Center


Pardons and Paroles CentersBirmingham Day Reporting Center
Baldwin Day Reporting Center LiteHuntsville Day Reporting Center
Fort Payne Day Reporting Center LiteMontgomery Day Reporting Center
Jasper Day Reporting Center LiteMobile Day Reporting Center
Opelika Day Reporting Center LitePerry County Reenty Education Program
Sand Mountain Day Reporting Center Lite
Salary Range: Salary will be determined by placement on the appropriate Alabama Community College System-approved salary schedule. E2 02 ($50680 - $68169)


APPLICATIONS MUST BE FILED ONLINE AT: you have problems completing your application contact the Human Resources Coordinator at.

Applicants must meet the minimum qualifications indicated on this vacancy notice and submit a completed online application packet through the online application system by the deadline date to be considered for this position. The applicants sole responsibility is to ensure his or her application packet is complete. Incomplete application packets will eliminate the possibility of an interview.

A complete application consists of the following:

• Online employment application
• Current resume
• Copies of college transcripts
•