Demonstrator Instructor

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

At Caterpillar we work to help our customers build a better world. Without our team of talented bright and driven individuals we wouldnt be the Caterpillar we are today. Now this is your chance to join our team and do work that matters. We want you to help us enable customer success make progress possible around the world and help our communities grow and thrive.

Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions that connect digital to the physical for our customers and dealers. With over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

Job Summary:

As a Demonstrator Instructor you will provide effective demonstration safety operation and application training of CAT equipment to customers dealers internal personnel and varied audiences which support and promote the sale of Caterpillar products and services. The product demonstrator/instructor is the key producer to delivering outstanding experience for all equipment-related programs at the demonstration and learning centers dealer locations and customer job sites.

A Demonstrator Instructors (DIs) day is fast-paced and ever-changing. This small team of extremely gifted operators wears many hats. Our motto is Perfect is Close Enough and that is how we approach each day. On any given day a DI could be working on a project in the field training customer operators demonstrating equipment conducting a machine photo shoot or helping with the development of future products. If a DI is traveling they might be conducting operator training helping the dealer deliver a new machine providing support for a trade show or conducting a production study utilizing the Scale Truck. Regardless of which hat the DI is wearing he or she must put their best foot forward when representing Caterpillar and the Edwards Demonstration Center.

What You Will Do:

The incumbent will conduct product demonstrations and narration as well as safety operation and application training which display a proven set of operating/application skills product knowledge and practical experience. These duties require an incumbent to possess an expert level of operator experience in heavy construction quarry/aggregates and or mining industries. With seasoning the incumbent gains broad operation skills application expertise and the ability to employ a wide range of demonstration evaluation analytical and communication techniques and tools to assist in their job role.

Demonstration of Product:

• Demonstrate Caterpillar equipment during Customer Dealer and Internal Business Partners product demonstrations both at the facility and off-site

• Execute demo sequences at a superior level during high-pressure situations while narrating during the operational sequence

• Demonstrate Caterpillar offerings; Technology Command Equipment Training Solutions parts and services etc.

• Contribute as a design team member to current and new demonstrations.

Product and Application Training:

• Provide hands-on training related to machine operation application job efficiency and safety at the Demonstration and Learning Centers or offsite locations to Caterpillar Equipment Training Solutions (ETS) standards

• Participate and train in the certification process for dealer demonstrator instructors to the level of Certified Dealer Instructors

• Provide subject matter expertise to the Equipment Training Solutions Curriculum Developers to ensure the materials are up to date for all product families

• Provide Subject Matter Expertise to the development evaluation and promotion of the Caterpillar Training Simulator

Product and Job Site Evaluation/Recommendations:

• Evaluate customer job sites to help maximize the efficiency of machine application and operation machine selection and configuration and safety of operations

• Recommend modifications and improvements which result in superior product performance producing greater returns to the customer and resulting in machine sales

• Provide Voice of the Customer input by communicating with appropriate business units

Production Analysis Team:

• Must hold or be able to obtain a Commercial Drivers License

• Work autonomously in preparation and execution of job study

• Conduct job studies on all models of Caterpillar and competitive products at various job sites

• Compile analyze and present data acquired during job study to customers dealers or internal business partner

Sales Support:

• Provides Subject Matter Expertise (SME) to the dealer sales force and Caterpillar Field Reps during events at the Demonstration and Learning Centers

• Provides support to potential customer purchases both on and off-site during customer visits.

• Supports Industry Trade Shows and New Machine Deliveries

Promote and Support Demonstration and Learning Centers:

• Supports the divisions business plan by promoting sales and services

• Manages/maintains onsite fleet makes recommendations on future fleet and assists in machine orders

• Develop and maintain Demonstration and Learning Centers demo sites

Additional required responsibilities:

• Travel domestically and internationally up to 50%

• Uphold Caterpillar safety standards during all aspects of this job both onsite and offsite

• Ability to communicate and work effectively with customers dealers and internal business partners from diverse backgrounds

• Maintain a professional demeanor

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Considerations For Top Candidates:

• Must have operator experience in heavy construction quarry/aggregates and/or mining industries

• Previous experience working in a Caterpillar Demonstration Center or a similar environment

• Experience working with Caterpillar products and their application would be ideal and a huge plus

• Experience in operating multiple product families at least four or more key product families

• Basic Computer skills

• Fluency in English

• Demonstrate the ability to develop the required skills on remaining product families as determined by Caterpillar Equipment Training Solutions standards

• Experience communicating with individuals at multiple levels of seniority including the ability to diffuse high-pressure and potentially hostile situations when instructing customers. Experience professionally delivering presentations both in the classroom and the field.

• Experience with Microsoft Office (basic use of Word Outlook PowerPoint etc.)

• Must be willing to obtain a CDL and valid US Passport within the first year of working

What You Will Get:

Working with a Fortune 100 leader you can build your career on a global scale and take advantage of development opportunities with emerging technologies. Weve created an inclusive environment for you to explore your passions make an impact and do the work that really matters. Join Us.

Additional Information:

Sponsorship is not available for this role

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About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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