Field Training Officer â Restoration Services
Field Training Officer â Restoration Services
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Job Description
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Train new hires on restoration procedures including drying demolition water extraction and pack-outs
- Demonstrate proper use of equipment safety protocols and job site conduct
- Provide ongoing coaching and feedback to ensure skill development
- Lead by example on active job sites
- Retrieve work orders plan routes and ensure trucks are stocked with necessary equipment
- Perform and supervise restoration tasks for residential and commercial properties
- Monitor drying progress and adjust plans based on meter readings
- Conduct quality assurance inspections and obtain customer approvals
- Explain restoration processes and next steps to customers using printed materials
- Interface with adjusters clients and internal teams to resolve issues
- Maintain clear and timely communication using company software
- Assist with or create estimates using Xactimate following IICRC standards
- Document losses with detailed photos and notes for insurance reimbursement
- Track personnel equipment and billable events for each project
- 35 years of hands-on experience in property restoration
- Leadership or supervisory experience in field operations or technician training
- IICRC certifications (WRT FSRT ASD) preferred
- Strong knowledge of restoration equipment and safety protocols
- Proficiency in Xactimate and restoration software
- Excellent communication and interpersonal skills
- Customer service mindset with professionalism under pressure
- Detail-oriented and organized
- Ability to lift and carry up to 50 lbs. and perform physical tasks
- Valid drivers license with a clean driving record
- Tech-savvy and adaptable
- Commitment to continuous learning and industry standards
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Built on a foundation of great brands and employees with a passion for service our vision is to be the leading provider of essential services through empowered people world-class customer service and convenient access. By joining ServiceMaster youll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to The ServiceMaster Company LLC.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
