In-Store Brand Representative
In-Store Brand Representative
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Job Description
Job Tittle: In-Store Brand Representative
Locations: Lagos & Abuja
Employment Type: Full-time (Onsite)
Salary Range:monthly (base pay commission)
About Client:
The Client is a leading Nigerian manufacturer of premium mattresses and sleep solutions dedicated to enhancing sleep health through innovative products. With a commitment to quality comfort and customer satisfaction they provide a range of orthopedic memory foam and luxury mattresses tailored to diverse sleep needs.
Job Overview
As an In-Store Brand Representative you will be the face of the client business engaging customers driving sales and educating shoppers on our sleep solutions. Your role is crucial in creating a welcoming in-store experience demonstrating product benefits and ensuring customers leave with the perfect mattress for their needs.
Key Responsibilities
1. Customer Engagement & Sales
- Greet and assist walk-in customers with a friendly professional demeanor.
- Conduct product demonstrations highlighting features (e.g. orthopedic support cooling technology).
- Guide customers through the selection process based on their sleep preferences and budget.
- Achieve and exceed monthly sales targets through consultative selling.
2. Product Knowledge & Education
- Master detailed knowledge of mattress collections (e.g. Royal Ortho Memory Foam Luxury Series).
- Explain sleep health benefits (e.g. pressure relief spinal alignment) to customers.
- Stay updated on promotions financing options and warranty policies.
3. Store Operations & Merchandising
- Ensure showroom displays are clean organized and visually appealing.
- Assist with inventory checks and report stock shortages.
- Process sales transactions and follow up with leads via phone/email.
4. Customer Relationship Management
- Build rapport with customers to encourage repeat business and referrals.
- Address complaints or concerns professionally escalating issues when needed.
- Collect feedback to share with the marketing and product teams.
Qualifications & Skills
- Education: Minimum OND/HND in Sales Marketing Business or related field.
- Experience: 3 years in retail sales (furniture mattresses or appliances preferred).
Skills:
- Exceptional communication and active listening.
- Persuasive selling techniques without being pushy.
- Basic tech proficiency (POS systems CRM tools).
- Being active on social media with a positive handle is a plus.
Traits:
- Passion for customer service and sleep wellness.
- High energy patience and a problem-solving attitude.
- Ability to stand for extended periods and assist with light mattress adjustments.
Compensation & Benefits
- Salary:/month (base commission/bonuses).
- Performance Incentives: Uncapped commission for exceeding targets.
- Employee Discounts: Up to 40% off Royal Rest mattresses.
- Training: Certification in sleep science and sales mastery.
- Career Growth: Opportunities for advancement to supervisory roles.
- Transport allowance: 20000/ month.
Required Experience:
Unclear Seniority
Employment Type
Full Time
