Customer Deal Desk Manager (Mandarin Speaking)
Customer Deal Desk Manager (Mandarin Speaking)
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Salary Not Disclosed
1 Vacancy
Job Description
Location:
Level 17 18 & 23
The Gardens North Tower
Mid Valley City Lingkaran Syed Putra
Kuala Lumpur WP KUALA LUMPUR59200 MY
Oracle is a Fortune 100 company best known for its database software. Oracle is ranked as the worlds largest database management company with US$100M in sales and 4500 end users in 55 countries.
Our Missionis to provide a predictable scalable high quality contracts service by understanding customer intent and aligning Oracle teams in order to ensure compliant execution.
Our Values (AWARE)
BeAgile
Willing to Challenge the Status Quo
BeAccountable
Respond with Sense of Urgency
Engage to Build Trust
Job Description:
- Theincumbent Senior Deal Specialistcreates validates and processes contract documentation using Oracles standard document templates a set ofcontract options and in accordance with Oracles policies and business approvals in response to requests received from Sales.
- The incumbent Senior Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams Finance Legal and othergroups across Oracle to ensure policy compliance and mitigate corporate risk.
- The incumbent Senior Deal Specialist may work in amulticultural environment and cover multiple countries and/or lines of business. The work is fast paced and seasonal in nature corresponding with Oracles quarterly and annual fiscal cycles.
Responsibilities:
- Drafting highly complex/ nonstandard contracts oragreements across multiple line of business countries byutilizing approved standard and non-standard options to address all contract variations requested by Sales.
- As needed Validate &Ensure prepared documents by team members are in compliance with Oracle guidelines and policies (including Oracles business practicespricing licensing and revenue recognition principles) in order to mitigate Oracles risk.
- Project manage & Lead deals by collaborating and bringing all teams such as Finance Legal Compliance sales DPOs etc on one single platform. Also support team members in project managing deals by participating in calls and providing constructive inputs.
- Collaborate with DPOs Legal teams to have the Non standard terms/ options standardized in turn support reduction in legal engagement.
- Partner with Sales on approvals& other Customer requirements fornon-standard/ Complex transactions.
- Support internal teams byinterpreting terms already included in drafted documents as well as providingadvice on non-standard terms prior to the finalization of a document.
- When a Deal Manager is managing a deal partner with the Deal Manager with Customer Centric approach to ensure that stakeholderexpectations and deliverables are met. When a deal is not being managed by a Deal Manager act as the primary contactfor the contracting process for internal business partners.
- Proactively manage the Deal Plan facilitating involvement and commitment from all parties until the contracting process has concluded. Conduct sales stakeholder management calls with multiple LOBs.
- Knowledge management of team by supporting in new joinee trainings existing and new updates of contract processes systems tools and applications.
- Customer Centric Pre-empt potential issues and fix the root cause rather than issue alone. Support team members to Identify/anticipate problems and initiate actions to ensure Customer requirement are delivered efficiently.
- Participate in global and regional projects UATs initiatives and keep the team updated on the improvements taking place
- Auditing requests and ensuring compliance of self and teams towards processes defined
- Other responsibilities may be deemed appropriate by Oracle management.
Desired Competencies:
- Change Agility -
- Drives change skillfully; gainsadoption from all stakeholdersin a timely manner
- Quickly recognizes situations orconditions where change isneeded
- Demonstrates resilience intimes of change and uncertainty
- Collaboration
- Collaborating across organizations and builds reciprocal relationshipswith different parts of thebusiness partners andcustomers
- Identifies synergies across LOBsand acts on opportunities tointegrate efforts
- Leverages othersexpertise andshares information and bestpractices to optimize workresults
- Communicating for Impact
- Influences to changeperceptions in a positivecreative and respectful way
- Anticipates reactions andresponds appropriately
- Adjusts message delivery toaddress specific needs andperspectives of the audience
- Competitive Edge
- Anticipating customer needs andapplying best practices andcreative solutions
- Uses insight gained acrossorganizational boundaries toinform future practices andincrease synergies
- Leadership
- Lead by example personally modelling positive values behavior and work practices
- Engages and values input fromdiverse groups
- Delegates with clearly definedresponsibility and authority
- Mastering Complexity
- Makes decisions willingly even when situations are uncertain
- Develops and systematicallyevaluates alternative coursesof action identifies solutions and impact of alternatives.
- Performance Drive and Execution
- Regularly measures andmonitors own and teamsprogress against performancegoals
- Knows when and how to makeimprovements and adjustmentsto ensure full achievement ofgoals
Experience & Qualifications:
- Worked independently within defined policies and procedures with minimum or no supervision
- Leading contributor individually and as a team member providing direction and mentoring others.
- Expertise in handling nonstandard or extremely complex transactions involving the application of advanced technical/business skills in area of specialization.
- Project managing skills of hosting and driving discussions with multiple stakeholders to achieve the desired outcome.
- Excellent written verbal interpersonal and analytical communication skills.
- Outstanding organizational and time management skills and attention to detail.
- Experience in drafting and negotiating complex commercial and/or local government contracts.
- Proficient in MS Office and Excel.
- Over 5 to 8 years experience in drafting reviewing commercial contracts and facilitating contract discussions.
- BA/BS degree. *Business Management/ Finance Certification or equivalent certificate. (Legal certification would be an added advantage).
- Expert in drafting complex contractual documents.
- *Prior experience in leadership preferred.
Career Level - IC3
#LI-DNI
Responsibilities
The Deal Specialist creates validates and processes contract documentation using Oracles standard document templates a set of contract options and in accordance with Oracles policies and business approvals in response to requests received from Sales. The Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams Finance Legal and other groups across Oracle to ensure policy compliance and mitigate corporate risk. The Deal Manager leads and manages the contracting process end-to-end for strategic complex transactions that meet regional criteria requiring Deal Manager involvement. The Deal Manager sets the overall direction for his/her assigned managed deal(s) and is responsible for the successful execution of the contracting process ensuring consistency and adherence with Oracle strategy commitments and goals as well as compliance with Oracle policies and procedures. The Deal Manager facilitates and co-coordinates discussion amongst Sales and multiple Oracle functional stakeholders (i.e. Deal Specialist RevRec Finance Legal OFD Business Practices Migrations Order Management etc.) to reach agreement on contracting terms in order to solve complex contracting scenarios and meet the specific needs of his/her assigned managed deal(s).
#LI-DNI
Qualifications
Career Level - IC3
Required Experience:
Manager
Employment Type
Full-Time
