Head Waiter/Waitress
Head Waiter/Waitress
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Job Description
EOE/AA/Disabled/Veterans
WELCOME TO A WORLD OF OPPORTUNITIES AT IRELANDs #2 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!
TheConrad Dublinis a5*hotelandpart of the Hilton Luxury Division. We aim to offersmart luxury travelers inspiring connections & intuitive service in a world of style. We areone of the best5*luxury hotels in the country.
Conrad is Empowering and Bold
Benefits
Working for Hilton means you arejoining an international company with more than 8100 hotels across the globewithcountless benefits & career development opportunitiessuch as:
- Travel- Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
- Team Member Gym a dedicated team member gym with free access 7 days a week
- Benefit Discounted rates for Conrad Team members across a wide range of retailers
- Development Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
- Holidays 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
- Maternity & Paternity Paid leave for those that qualify
- On shift complimentary meals on duty
The Job Role
As a Head Waiter/Waitress you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Head Waiter/Waitress will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically you will be responsible for performing the following tasks to the highest standards:
Please note the role is for PM shifts.
- Supervise Food and Beverage Outlet operations
- Communicate and delegate tasks to the team
- Ensure compliance of brand standards
- Manage guest queries in a timely and efficient manner
- Represent needs of the team
- Assist Food and Beverage management with achieving financial targets
- Assist Food and Beverage management with training and development of team members
- Assist with annual and mid-year appraisals with team members under your responsibility
- Comply with hotel security fire regulations and all health and safety legislation
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
The ideal candidate should have
- Good knowledge about Wines
- Previous Food and Beverage experience
- Commitment to delivering high levels of customer service
- A Positive attitude
- Good communication skills
- The Flexibility to respond to a range of different work situations
- The Ability to work on your own or in teams
Employment Type
Full-Time
