Senior Customer Quality Service Engineer
Senior Customer Quality Service Engineer
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Our client is an FMCG company.
Responsibilities:
- Handling customer complaints with professional protocol to ensure better customer satisfaction and Net Promoter Score (NPS).
- Driving corrective and preventive measures to avoid the recurrence of issues and implementing proper and robust systems.
- Cooperating with internal and external stakeholders to ensure customer and business partner satisfaction throughout the handling process.
- Collaborating with global regional and local organizations to deliver overall quality performance according to best quality principles.
- Working with operations on defect reduction programs to achieve a zero-defect principle.
- Listening to customer queries professionally and resolving them effectively.
- Dealing with customers through applicable communication channels and coordinating with local teams.
- Monitoring customer quality performance and updating it according to defined regular status reports.
- Building strong customer relationships and networks to resolve complaints quickly and professionally.
Requirements:
- Bachelors and/or Masters degree in Engineering or related fields.
- At least 10 years of experience in the industrial business.
- At least 5 years of experience in Customer Quality Service within a manufacturing business.
- Fluency in English.
- Strong interpersonal and communication skills with a collaborative mindset.
- Ability to work independently and demonstrate strong leadership.
- Proficiency in analytical skills with competence in statistical analysis tools.
- Experience in food or packaging quality compliance systems is an advantage.
- Good computer skills (Excel Word PowerPoint).
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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