Senior Customer Quality Service Engineer

Rayong - Thailand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Our client is an FMCG company.

Responsibilities:

Handling customer complaints with professional protocol to ensure better customer satisfaction and Net Promoter Score (NPS).
Driving corrective and preventive measures to avoid the recurrence of issues and implementing proper and robust systems.
Cooperating with internal and external stakeholders to ensure customer and business partner satisfaction throughout the handling process.
Collaborating with global regional and local organizations to deliver overall quality performance according to best quality principles.
Working with operations on defect reduction programs to achieve a zero-defect principle.
Listening to customer queries professionally and resolving them effectively.
Dealing with customers through applicable communication channels and coordinating with local teams.
Monitoring customer quality performance and updating it according to defined regular status reports.
Building strong customer relationships and networks to resolve complaints quickly and professionally.

Requirements:

Bachelors and/or Masters degree in Engineering or related fields.
At least 10 years of experience in the industrial business.
At least 5 years of experience in Customer Quality Service within a manufacturing business.
Fluency in English.
Strong interpersonal and communication skills with a collaborative mindset.
Ability to work independently and demonstrate strong leadership.
Proficiency in analytical skills with competence in statistical analysis tools.
Experience in food or packaging quality compliance systems is an advantage.
Good computer skills (Excel Word PowerPoint).

Required Experience:

Senior IC

Job DescriptionOur client is an FMCG company.Responsibilities:Handling customer complaints with professional protocol to ensure better customer satisfaction and Net Promoter Score (NPS).Driving corrective and preventive measures to avoid the recurrence of issues and implementing proper and robust sy...