IT Officer at West Africa Network for Peacebuilding (WANEP)

JOB TITLE: IT Officer

JOB LOCATION:Mabuchi Abuja (FCT)

JOB DETAILS:

• The IT Officer is responsible for ensuring the smooth operation and maintenance of the organizations IT infrastructure. This role requires technical expertise in managing computer systems networks and security protocols. The IT Officer will collaborate closely with the IT Officer in Lagos PARTNER EWER Situation Room at IPCR consortium members including KSPC PPBA IPCR BCPR Mambayya House and the Kukah Centre as well as other relevant stakeholders as needed to ensure seamless coordination and efficient IT services across all locations.
• The IT Officer will support daily IT operations troubleshoot technical issues implement security measures and maintain systems to ensure the continuity of the organizations activities.

Essential Job Responsibilities
System Maintenance and Troubleshooting:

• Maintain computer systems and software to ensure optimal performance.
• Troubleshoot and resolve technical issues related to computers software and peripherals promptly.
• Implement updates patches and repairs to maintain system integrity.

Network and Security Management:

• Implement and monitor security measures to safeguard computer systems from viruses malware and unauthorized access.
• Manage firewalls antivirus programs and other security tools.
• Ensure that network infrastructure is properly configured and secured.

Database and Data Backup Management:

• Manage and maintain the organizations database systems ensuring data integrity and accessibility.
• Regularly perform data backups and recovery operations to protect against data loss.

User Support and Training:

• Provide technical support and assistance to users experiencing computer-related issues.
• Offer guidance and training to employees on the effective use of software and hardware.
• Respond promptly to support requests and maintain detailed documentation of issues and resolutions.

Hardware and Software Evaluation:

• Test and evaluate new hardware and software to determine their suitability for organizational use.
• Recommend upgrades and new technology to improve IT operations.

Collaboration and Coordination:

• Work closely with the IT Officer in Lagos to ensure consistency and continuity in IT services across all locations.
• Collaborate with the PARTNER EWER Situation Room at the Institute for Peace and Conflict Resolution (IPCR) to ensure full efficiency and smooth IT operations.
• Coordinate with other departments to understand their IT needs and provide tailored support.
• Work with all PARTNER consortium members and agencies including KSPC PPBA IPCR BCPR Mambayya House Kukah Centre and other relevant states and stakeholders as required to ensure coordinated IT efforts and smooth running of IT systems.
• Maintain up-to-date records of IT assets and inventory.

Additional Responsibilities:

• Secure network performance by conducting monitoring analysis and performance tuning.
• Develop and implement network access control security monitoring and evaluation procedures.
• Assist in disaster recovery operations and policy implementations.
• Create and maintain an inventory of IT assets.
• Advise management on IT-related issues and provide technical recommendations.
• Ensure confidentiality of organizational data and assets.
• Carry out relevant communication duties as may be recommended or instructed by the National Network Coordinator Head of Programs Chief of Party & Deputy Chief of Party.
• Any other duties that may be assigned by the supervisor.

Responsibility for Assets:

• Responsible for the protection conservation and efficient utilization of WANEPs ICT infrastructure and assets.
• Manage the organizations inventory of IT equipment and resources.
• This position is crucial for maintaining the technological backbone of the organization and ensuring that all IT operations align with the organizations goals and standards.

Success Factors:

• S/he will be capable of multi-tasking rapid decision-making initiative drive and a lot of energy as well as high emotional intelligence constructive communication skills and proven experience with capacity building.
• S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level.

Organizational Learning:

• Dedicate 5% of work time to learning activities that improve personal skills and contribute to WANEPs organizational learning culture.

Diversity Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins beliefs backgrounds and ways of thinking we are better able to leverage the collective power of our teams and solve the worlds most complex challenges. We recognize that diversity and inclusion is a journey and we are committed to learning listening and evolving to become more diverse equitable and inclusive than we are today.

Equal Employment Opportunity:

• As an equal-opportunity employer does not tolerate discrimination on any basis. We actively seek out diverse backgrounds perspectives and skills so that we can be collectively stronger and have a sustained global impact. We do not tolerate discrimination based on race color gender identity gender expression religion age sexual orientation national or ethnic origin disability (including HIV/AIDS status) marital status military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• WANEP-Nigeria is committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC.
• As part of our commitment to a safe and inclusive work environment team members are expected to conduct themselves in a professional manner respect local laws and customs and adhere to the Code of Conduct Policies and values at all times.

Qualifications and Experience

• Bachelors Degree in Computer Science Information Technology or a related field.
• A minimum of 3-5 years or more progressive responsibility in the role.
• Relevant certifications (e.g. CompTIA Network CompTIA Security CCNA etc.).
• Proven technical knowledge of ICT policy and practical experience with a wide variety of ICT management strategies and tools.
• Strong problem-solving and technical skills.
• Excellent communication and interpersonal abilities.
• Proficiency in network administration and troubleshooting.
• Knowledge of cybersecurity principles and best practices.
• Ability to manage databases and perform data backup operations.
• Ability to work collaboratively with a team and independently as needed.
• Ability to maintain confidentiality and discretion in all aspects.

HOW TO APPLY
To apply for the ongoing West Africa Network for Peacebuilding (WANEP) job opening visit the jobAPPLICATION PORTALto submit your application!