Claims Technical Controller (CTC) - Desktop Assessor / Appraiser

Who we are

American International Group Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

Were also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the worlds most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified multichannel distribution network.

About the role

What you need to know:

The primary area of responsibility is Auto Material Damage Appraisal.

The CTC is responsible for the implementation and execution of AIG material damage processes & programs. The ideal candidate accomplishes this by establishing material damage (MD) standards communicating and managing compliance to those standards. The role is responsible for conducting an ongoing quality control program that tests the accuracy of damage evaluations by aligned panel repair shops or vendors.

Duties and Responsibilities

• Material Damage Appraisal
• Provide oversight of material damage evaluations for both aligned and non-aligned repair shops to a high standard
• Calculate claim settlement costs and agree vehicle valuations on total loss cases.
• Refer vehicle for physical inspections where required.
• Attend Court on behalf of AIG when required.

Establish Protocols:

• Monitor Technical Standards and Material Damage guidelines consistent with AIG global standards and local market practice.
• Coordinate overall MD strategy with Country/Regional CTC Managers and other stakeholders.
• Determine & Monitor Prevailing Competitive Price Determine Incidental Charges
• Keep updated knowledge of Compliance requirements and ensure the adjusting/file handling team and TPAs are fully engaged in the awareness for compliance & best practice requirements.

Reinspection Compliance and Audit:

• Manage Compliance with legal technical and company requirements.
• Instruct inspection audits and monitor those done by external estimating staff.
• Monitor estimating accuracy and provide feedback to aligned panel repair shops vendors and external assessors.
• Establish consistency in standard charges (align mount balance evac/recharge etc.)
• Monitor aligned panel repair shop penetration results and benefits. Cycle Times (Speed of appraisal technical accuracy attention to start/stop times parts delays exploring alternative solutions or use of recycled parts).
• Training and knowledge sharing
• The CTC identifies training needs based upon quality control analysis advances in vehicle construction and collision repair methods and provide training for colleagues in claims.
• Work with colleagues in claims to ensure the teams approach is aligned with AIG best practice guidelines.
• Identify emerging patterns and market trends work with claims management to implement positive solutions.

What were looking for:

• Motor Engineering Qualification.
• Full membership to IAEA or working towards membership desirable.
• Experience of motor assessing/claims handling.
• Understanding of primary estimating skills including and not limited to: Audatex estimating damage photography analysis overlap included operations cycle time repair methods etc.
• Fraud awareness ability to recognise red flags.
• Ability to write a vehicle damage estimate for collision damage as well as fires thefts floods complex losses and total loss claims.
• Able to differentiate mechanical problems from accident-related problems. Problem solving skills to identify the strengths and weaknesses of alternative solutions and conclusions.
• Maintain current knowledge of vehicle construction trends (advanced metals electronics refinishes SRS options etc.). Other specific knowledge as business need requires (i.e. motorcycles recreational vehicles etc.)
• Knowledge of resources for recalls and safety bulletins. Knowledge of salvage processes categorisation and department of transport regulatory requirements.
• Experience in dealing with a wide range of various stakeholders internally & externally.
• Strong verbal written communication listening and negotiating skills. Strong Customer Service and Complaint resolution skills.
• Systems and Program skills including Microsoft Excel and Power Point.

At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .

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