PA - Claims

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Insurance - Claims - Process Associate Responsibilities:
Examine claims documents received;
Examine documents to determine any required adjustments;
Daily distribution of activities and manage the general email address;
Ensure timely and accurate processing of claim documents including claim payments and claims setup sending of acknowledgement letters and other non-core claims processes;
Identify potential claims to be escalated and refer to appropriate personnel;
Remain abreast of company and industry changes as well as changes in internal processes and procedures;
Taking over various ad hoc tasks;
Carrying out training for new colleagues;
Audit for the new colleagues on the process;
Successfully graduating the training plan attached to the position and the tasks;
Updating the working procedures periodically;
Training other team members regarding the daily tasks whenever necessary and requested by the manager;
Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager;

Qualifications:
Very good knowledge of English B2
Graduate / Post-graduate in Business Management or similar
Anti-money laundering relevant certifications are nice to have
Good Excel MS Access Power Point skills word and experience in VBA will be an added advantage
Previous working experience on any AML/ KYC tools is an advantage
Must be a self-starter highly organized and able to handle multiple priorities and meet deadlines
Strong verbal and written communication skills and able to deliver results in time;
Working experience with various countries and cultures would be a plus;
Insurance Certification/ experience would be a plus
Strategic thinking and planning
Attention to details.

Encouraged qualifications:
Good verbal and written communication skills and able to deliver results in time
Working experience with various countries and cultures would be a plus
Insurance Certification/ experience would be a plus
Personal culture and client management expertise.
High motivation and ability to learn.
Ability to work under pressure.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.