After Sales Service Specialist
After Sales Service Specialist
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Job Description
Job Description
About the company
Geekhunter is hiring on behalf of our partners client a leading global company in smart devices. Their mission is to become a top tech brand that enables smart living for everyone across all aspects of life. With a strong focus on innovation quality and service they are dedicated to developing technology that empowers people around the world. Backed by extensive R&D and advanced technology they aim to build a smarter more connected future through their innovative products.
Job Responsibilities
- Responsible for the fit-out construction and operation of service center.
- Provide service solution planning and design.
- The construction and use of systems and tools the implementation of the CRM system and the construction and use of the official website.
- Establish the standard for the operation of each service channel and assume the responsibility for successful promotion.
- VOC treatment and control to ensure service reputation.
- Assist in the management of service spare parts planning and delivery.
Job Requirements
- BA/MA degree in Information Technology or a related discipline with experience in mobile phone/consumer electronic industry.
- Candidates must be able to converse in English.
- Have team spirit leadership and ability to work across departments.
- Have enterprising spirit and strong executive power.
- Self-initiative attention to detail.
- Possess sense of urgency and be accountable to task.
- Possess problem-solving and critical thinking skills.
- Excellent time management skills and ability to prioritize work.
Benefit Package
- THR
- BPJS Kesehatan
- BPJS Ketenagakerjaan
- Health Insurance
Required Experience:
Unclear Seniority
Employment Type
Full-Time
