This role is in support of Cencoras global logistics and storage services marketed through our World Courier business.

Prepares and manages clients shipping orders domestically and internationally. Primary duties include reviewing shipment requirements to ensure shipments are promptly processed and proactively communicating updates. Hybrid Position (2 days at office).

Responsibilities

• Professionally answer emails directed to the Customer Service Department.

• Create new shipment orders for both domestic and international routes.

• Validate new orders received from the customer portal to ensure the accuracy of information and documentation.

• Works closely with all global customer services teams.

• Utilize World Couriers operational tools to search import requirements.

• Advise customers on the regulatory requirements for importing into foreign countries.

• Pre-advise destination office for commodities requiring special attention such as import permits formal entry large size etc.

• Entering clear and precise notes/instructions of customer expectations into the job file.

• Liaises with other World Courier offices/departments to find solutions that better meet customers needs.

• Monitoring shipment during transport and reacting flexibly to any deviation from the plan.

• Provide proper instructions to Operations to ensure shipments are handled correctly.

• Communicate with national and international stations and agents.

• Continuously checks shipment status provides regular customer updates and involves offices on shipment milestones.

• Maintain flexible work schedule (24-hour company will require overtime holiday schedules and weekend shifts as needed).

• Comply with all applicable policies procedures safety rules and regulations.

• Performs related duties as assigned.

Level I - Shipment Types

• Drug/Biological (domestic exports and import)

• Packaging placement

• Shipments under 1000 lbs.

• Human or mouse origin

.

Education

• Associate or bachelors degree in business Supply Chain or any other related field.

Work Experience

• 1-2 years of experience in logistics and/or operations management.

Skills & Knowledge

• Effective English communication including writing speaking and interpersonal communication.

• Quick critical thinking and problem-solving abilities.

• Excellent customer service and client relation relationship management.

• Strong 0rganization and time management skills.

• Effective collaboration and teamwork abilities

• Ability to work in a fast-paced environment.

• Proficiency in computers software and other technology to manage shipping orders and communication

• Understanding of the supply chain including common obstacles and effective solutions.

• Strong geography knowledge.

Reports Directly

Control Center Department Supervisor or Manager

Work Environment
The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned