Senior Chatbot Conversational Designer
Senior Chatbot Conversational Designer
Posted on :
24-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are seeking a visionary Chatbot Conversational Designer to lead our team in developing next-generation conversational interfaces. This role is pivotal in driving the evolution of chatbot solutions and utilizing evolving technologies to enhance user engagement. Typical responsibilities will include:- Lead the conceptualization and design of innovative chatbot conversations that align with business goals and user needs. Will champion features communicate project status to multi-functional leads present in leadership reviews and create prototype and product demos.- Define plan and deliver dialogue flows that adapt dynamically based on user intent sentiment and context leveraging designed dialogue branches or generative models per the best performance of the chosen technology.- Familiar with annotation strategy RAG or other applicable technologies to be able to fine-tune the model and bring in the best performance to the targeted scenarios. - Serve as the expert in delivering the optimal customer experience with a deep understanding of how the model captures information and generates responses. Ensure the model respond to inquiries properly while consistently maintaining the brand voice across platforms.- Able to build strong partnerships with internal stakeholders and external platforms and influence the joint roadmap apply necessary curation of LLMs and ensure the quality of the generative experience matching up to Apple standard.- Implement rigorous testing feedback loops and be able to leverage intelligent QA tools/agent for scaled analysis to optimize conversational flows.- Mentor and guide a team of conversational designers fostering a culture of innovation and continuous improvement. Provide resources to enhance the teams skills in generative AI and conversational design best practices.
- 7 years of experience in conversational design for consumer products conversational agents or voice assistants.
- Ability to think creatively and strategically with a passion for staying ahead of industry trends exploring new possibilities with emerging technologies and driving innovation in conversational AI.
- Proven experience in conversational design with a strong portfolio showcasing innovative chatbot solutions.
- Strong analytical skills with the ability to synthesize complex data into actionable insights.
- Excellent oral and written communication skills in both Mandarin and English; presentation skills with various audience and levels
- Demonstrable experience in articulating negotiating and refining design solutions with partners using data and design standard methodology.
- Able to influence others without authority and build trust with other teams.
- M.S. in Business Computer Science or a related field MBA or advanced degree preferred or B.S. with equivalent industry experiences.
- Design lead role experience with an ability to lead and grow a team of high performing designers.
- Able to leverage programming skills and do POC for innovative ideas.
- Expertise in Generative AI (LLM-based chatbots prompt engineering RAG fine-tuning).
- Able to leverage LLMs RAG and multimodal interactions to craft context-aware personalized and adaptive conversations.
- Familiar with AI agent frameworks (e.g. multi-agent systems including QA agent knowledge mapping agent etc.).
- Background in linguistics or human-computer interaction.
- Strong understanding of customer experience (CX) and HCI design principles with a track record of creating intuitive engaging and effective chat interfaces.
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
