Account Manager

Were quickly growing and super excited for you to join us!

About Topsort

At Topsort we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech friendly products and AI. We believe in making advertising intuitive intelligent and genuinely cool without any of the creepy ads or cookie-obsession (well maybe just the chocolate ones). In a rapidly changing industry were on a mission to democratize monetization access for all and ensure that advertising doesnt leave any brand or seller feeling confused or overwhelmed

Today Topsort has 5 major hubs worldwide and employees in 13 countries including Menlo Park Boston Santiago Chile Sao Paulo Brazil Barcelona Spain and Sydney Australia. We are a truly global company that was born in the pandemic thats had rapid growth since out of a genius product a customer-first mentality and a hardworking team of talented individuals. Since our founding in 2021 weve gained customers in retail marketplaces and delivery apps in 40 countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment Do you like seeing your work create real-time impact being part of a rocket ship from the very beginning Lets do the unimaginable - lets make ads clean and cool again with AI and modern technology.

What its like to work at Topsort

Our team is all about straightforward communication embracing feedback without taking it personally and fostering a super collaborative environment. Its a sports team thats hyper focused on winning collaborative internally and competitive externally - never the other way around.

We thrive on working in the open lifting each other up and getting things done with a sense of urgency. Were the kind of team that loves making bold choices sharing extraordinary opinions and maintaining a 100 mph pace. No endless meetings here if it can be done today were all about getting it done today.

What is this role like

We are looking for a driven and articulateAccount Managerto join our growing this role youll act as the primary point of contact for some of our most strategic clientsensuring they are not only satisfied but deeply successful with our product. You will help navigate complex relationships align internal teams to client needs and ensure long-term retention and growth.

You will:

• Build and maintain trusted relationships with clients becoming their go-to contact for all things Topsort.
• Understand client goals challenges and product usage to drive adoption satisfaction and renewals.
• Act as the internal voice of the customercollaborating with product support and engineering to resolve issues and improve the client experience.
• Prepare and lead QBRs performance reviews and product optimization sessions.
• Drive upsell opportunities and support commercial growth within assigned accounts.
• Track engagement and usage data to proactively spot risks and opportunities.
• Communicate clearly consistently and confidentlyboth in writing and on calls.

What (we think) you need to be successful but were open to outliers too:

• Bachelors or Masters degree
• 5 years of experience in client-facing roles ideally in account management consulting or customer success.
• Strong interpersonal skillsyoure someone who can build trust quickly and manage stakeholders at all levels.
• Excellent verbal and written communication skills with a clear and concise style.
• Strong analytical mindsetyou can interpret product data and turn it into client strategy.
• Experience working in or with fast-paced tech companies SaaS platforms or marketplace ecosystems is a plus.
• Being located in Sao Paulo.

Do you sound like the right fit Lets dive right in!