Transition Manager
Transition Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation development and implementation. Transition Manager play a critical role in ensuring that transitions are executed smoothly efficiently and in alignment with organizational goals. By managing risks coordinating cross-functional teams and ensuring compliance with standards they help drive sustainable growth and operational resiliencekey pillars of our mission to deliver reliable high-quality service to our business units and stakeholders.
Position Responsibilities:
- Transition and project management of initiatives related to location strategy continuous improvement of processes promoting digitization and expense reduction initiatives.
- Execution and support of the Company Divisional and Operations strategy
- Work with clients to define and manage the scope strategy requirements and implementation of transitions and projects.
- Develop cost-benefit analyses for project initiatives.
- Ensure that assigned projects are completed within budgets and schedules while meeting client business objectives.
- Identify analyze mitigate document and control project risks.
- Provide effective and regular communication within the project team stakeholders sponsors and management.
- Manage client and team expectations and relationships.
- Identify resource needs for the project and establish roles expectations and goals with team members.
- Coordinate in establishing contract terms and conditions and ensure compliance in the scope of work and KPIs.
- Conduct After-Action-Reviews.
Shared Responsibilities:
- Share best practices and initiatives with other functional areas in Operations.
- Ensure delivery of services from key vendors.
- Customer Experience
- Process Improvement and Expense Management
- Compliance and Risk Management
Required Qualifications:
- At least 3-5 years transition or project management experience
- 5 7 years experience in BPO shared services or financial services
- Post-secondary education and equivalent business experience
- Thorough understanding of products administration compliance operations and systems including business desktop applications and relevant financial products.
- Ability to think strategically assess alternatives for short and long-term impacts and act decisively.
- Knowledge of transition and project planning and tracking tools
- Excellent analytical and problem-solving skills
- Strong presentation and written communication skills
Preferred Qualifications:
- People Management / Leadership Skills
- PMP Certification
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Manager
Employment Type
Full-Time
