Onsite Employee Assistance Program (EAP) Counselor â Dekalb County, GA
Onsite Employee Assistance Program (EAP) Counselor â Dekalb County, GA
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1 Vacancy
Job Description
Why is Health Advocate a great place to work For starters Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well and they work with supervisors and staff who are supportive and friendly. Employees have room to grow and many of Health Advocates supervisors are promoted from within the company. Join our award winning team!
2025:
Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
2024:
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year Medium and large category (Silver)
As part of Teleperformance in the US we were also named #95 in the 2024 Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)
Exempt Full time
Reports to: EAP Clinical Manager
Location: Primary office in Stone Mountain GA with up to 50% local travel to additional employer locations in Dekalb County
Hours: M-F 8am-5pm or 7:30am-4:30pm
Salary: 80-85k
Position Overview
The Onsite Employee Assistance Program (EAP) Counselor provides confidential short-term EAP counseling and in-the-moment support to employees at a workplace location. This role also provides consultations to HR/Managers about workplace wellbeing and will conduct group workshops critical incident support sessions and EAP awareness events. Independent clinical licensure is required.
Hours and Location:
Primary Job Responsibilities
- Provides short-term solution-focused counseling sessions for employees dealing with personal or work concerns.
- Supports employees who need emotional stabilization assesses for risks and connects the individual to an appropriate level of care and resources.
- Assists with care coordination for employees who need more intensive or higher level of care mental health services or who are returning from leave.
- Develops a thorough understanding of the organizations workplace culture and the available benefits and supports.
- Facilitates referral to additional EAP services community resources or employer benefits as appropriate to needs.
- Leads mental health wellness workshops and trainings on various topics such as stress burnout and coping skills.
- Supports the organizations wellness initiatives and provides EAP awareness events and informal check-ins to encourage EAP access.
- Assists the organizations Human Resources and Management teams with strategies to address employee work-related and well-being concerns.
- Provides Critical Incident Response group and individual support after a traumatic event such as a workplace accident employee death or workplace violence.
- Follows Health Advocate policies and maintains all confidentiality compliance and ethical standards.
- Maintains accurate documentation of all required information.
- Completes assignments and attends meetings as required by Health Advocate leadership.
Qualifications
Required
- Masters degree in Counseling Social Work Psychology or a related field.
- Independent License Required (LPC LCSW LMFT or state equivalent)
- Minimum 3 years of clinical counseling experience.
- Experience with solution-focused and goal-directed interventions
- Experience working with diverse adult populations and the ability to provide culturally responsive care.
- Ability to work independently while maintaining communication with leadership.
- Knowledge of crisis intervention and safety planning during high-risk situations.
- Excellent communication and problem-solving skills.
- Proficient with MS Office as well as electronic case documentation systems.
- Valid drivers license and reliable transportation for local travel.
Preferred
- Experience providing presentations and consultations with team and company leaders.
- Experience with workplace critical incident response.
- CEAP EAP or workplace mental health experience.
- Bilingual language skills.
Other
- Ability to work onsite.
- Up to 50% local travel within county area
Company Overview
Health Advocate is the nations leading provider of health advocacy navigation well-being and integrated benefits programs. For 20 years Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical administrative wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19 our team of highly trained compassionate experts work together to go above and beyond expectations making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
2024:
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year Medium and large category (Silver)
2023:
National Customer Service Association All-Stars Award: Service Organization of the Year.
Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
2022:
Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
Excellence in Customer Service Awards: Organization of the Year (Small)
Best in Biz Awards: Most Customer-Friendly Company of the Year Medium and large category (Silver)
2021:
Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Silver Winner
Stevie Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year Medium and large category (Silver)
2020:
National Customer Service Association All-Stars Award: Organizations of 100 or Greater Runner-Up
Communicator Award of Distinction: October 2019 Broker News
MarCom Awards: Gold COVID Staycation Ideas brochure
MarCom Awards: Platinum 2021 Well-being Calendar
Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)
Physical Requirements:
This position is primarily on-site and requires the ability to move throughout the workplace to provide in-person counseling and wellness support. The role involves periods of sitting for one-on-one or group sessions as well as standing or light movement during group activities workshops and team-building events. Essential physical functions include speaking hearing and manual dexterity for documenting case notes navigating computer systems and facilitating wellness interventions. Occasional lifting of light materials (up to 15 pounds) may be needed for wellness activities or event setup. Frequent use of a computer is required including typing mouse navigation and viewing digital content. Visual acuity is necessary for reading client records electronic documentation and conducting virtual sessions when needed.
Mental and Cognitive Requirements:
The role requires strong emotional resilience active listening and the ability to assess and respond to sensitive mental health concerns. Counselors must exercise sound clinical judgment in crisis situations maintain professional boundaries and uphold confidentiality. The ability to develop therapeutic rapport apply evidence-based interventions and manage documentation with accuracy is essential. The role also requires facilitation skills for group sessions and the ability to consult with leadership.
Work Environment:
This position is fully on-site and embedded within the Trust and Safety operational environment. The counselor must be comfortable working in a dynamic and fast-paced setting that may include exposure to discussions of distressing content. The workspace includes a private designated office for confidential counseling and group programming with access to standard office equipment and secure data systems.
VEVRAAFederal Contractor requesting appropriate employment service delivery systems such as state workforce agencies and local employment delivery systems to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-I.35(c)
Employment Type
Full-Time
