Pre-Arrival Coordinator - Hilton San Diego Bayfront
Pre-Arrival Coordinator - Hilton San Diego Bayfront
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The 30-story hotel with 1190 hotel rooms and 170000 sq ft of meeting space offers a unique urban coastal experience for every guest.
Join our award-winning team and experience a workplace that values you! Enjoy a friendly environment competitive health benefits exciting career growth opportunities and our exclusive Go Hilton travel discount program. Plus enjoy complimentary meal during your shifts. We cant wait to welcome you to the Hilton family!
The ideal candidate for this position should possess at least one year front desk experience and OnQ knowledge. A flexible schedule strong computer proficiency and excellent communication skills are critical requirements.
Classification: Full Time
Shift Pattern: Must have open availability from 4am to 12:30 am shifts which include weekends and holidays
The hourly Range: $29.45
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
As a Pre-Arrival Rooms Coordinator you would be responsible for controlling the room inventory and setting the front office up for success:
Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells.
Awarding upgrades to incoming reservations (NOR1 Honors)
Greet and assist guests and respond to requests in a timely friendly and efficient manner
Perform word-processing typing e-mailing data-entry filing faxing copying processing mail and taking notes and/or dictation
Answering all Front Office phone calls in regards to reservations credit card authorizations VIPs & Site Visits.
Communicate with Housekeeping Sales & Events team on a continuous basis throughout the day.
Coordinate department projects as needed
Oversee maintenance of office equipment
Print all vouchers for any internet breakfast spa promotions.
Perform other general office duties and assist with special projects as needed
EOE/AA/Disabled/Veterans
Required Experience:
IC
Employment Type
Full-Time
