Software Application Support Engineer
Software Application Support Engineer
Posted on :
24-08-2025
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1 Vacancy
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Job Description
Here on the Retail Engineering Operations & Support team (REOS) we provide world-class support to Apple stores worldwide both online and physical stores. Our main goal is to facilitate a magical personalized shopping experience where customers can buy and learn everything Apple wherever they are. To achieve this were looking for someone with extraordinary talent and passion to help us do extraordinary things!We are seeking a Software Application Support Engineer who will collaborate closely with engineers from various technical backgrounds and to resolve issues across Apples retail applications. As a hands-on proactive problem solver you will challenge the status quo continuously learn and strive for excellence in every aspect of your work. Critical thinking analysis documenting and communicating within the team and cross-functionally is critical to the success of the role. Their role will include: Partner with engineering teams to prioritize and fix production and troubleshooting global incidents related to Apple Online Store for our user base globally. Contributing to the development of functional requirements technical specifications and support documentation for automation and process root cause analysis logging defects and collaborating with engineering leadership and partner teams to prioritize with the global support strategy for new product releases and feature on cross-functional process enhancements to improve efficiency and service and prioritize incidents based on the impact devise and implement mitigation steps to unblock the business. Conduct RCA log defects and partner with engineering team for maintain support documentation and debug complex production non-standard hours to support your teams with ongoing incident mitigation which may occur at any time/day of the week. Share on-call rotation with other team members to support apps and services in scope. Take knowledge transition from engineering teams for changes being rolled out in production. Assess the need for production monitoring and alert setup.
- 4 years of software engineering or application support experience
- Bachelors degree or higher in CS or in a STEM field.
- Skills and experience in monitoring alerting fault analysis and automation.
- Strong troubleshooting and problem-solving skills.
- Coding knowledge in Java Scala and frameworks related to Java.
- Good knowledge of RDBMS PL/SQL.
- Good knowledge of Unix Shell Scripting
- Working experience on cloud infra like AWS is a plus
- Experience with Splunk monitoring tools APM & observability is a plus.
- Support experience with eCommerce platform is a plus
- Exposure to Incident and Problem Management processes is a plus.
Employment Type
Full Time
Key Skills
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