Open Jobs Store Manager (F88 & One Utama)

Sephora a division of LVMH Mot Hennessy Louis Vuitton global luxury leader is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas Europe Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

Sephora SEAs retail activity spans over 7 countries (Singapore Malaysia Indonesia Thailand India Australia and New Zealand) with 50 stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur Malaysia and Ion in Singapore. Its digital activities span over seven countries (retail countries excluding India plus Philippines). Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.

Sephora Malaysia is looking to recruit a Store Manager to be based atF88 Kuala Lumpur &One Utama Selangor

JOB OVERVIEW

Role and Responsibilities

Meet or exceed store sales and profit targets
Manage all resources within the store to provide customers with a leading shopping experience
Drive the proper execution of established policies procedures initiatives and directives
Act as a Sephora Ambassador consistently exhibit the Company Attitude and Values

RESPONSIBILITIES AND DUTIES

Store performance and monitoring
Take full ownership of the store and its commercial success
Analyze relevant data to probe and challenge the status quo
Address identified improvement areas
Drive continuous improvements in the stores sales productivity and profitability
Share best practices to drive the collective performance of all district stores
Forecast sales and payroll with Country Manager and Head of Retail to drive store results.
Utilize client service reporting and observations to monitor service levels and remedy areas of opportunity
Monitor daily weekly monthly sales results and communicate to staff members and report through to HQ
Escalate issues to the District Manager or other Retail Back Office partners where needed

Self/team management: People development
Lead service by example
Balance time between selling and leading team members on the sales floor
Ensure there is always a manager in charge on duty (MIC) on the sales floor focus team members on serving customers and on selling
Schedule staff so as to properly serve customers drive sales and execute tasks
Manage the recruitment and training of store team members
Ensure all HR policies and procedures are adhered to
Create a high performance culture by setting clear expectations analyse performance and give appropriate and prompt feedback including actively managing poor performance
Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder

Self/team management: Training
Ensure all store team members are trained on Foundational and Seasonal Sephora Brands and product knowledge
Coach and motivate individuals within assigned area to maximize their performance
Complete all applicable training programs
Effectively apply the learning on the job
Seek coaching and learning opportunities to continually improve own performance

Store management Merchandising
Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store

Store management Operations
Ensure the legal and financial integrity of the store
Ensure proper in-store Sephora executions according to established standards and directives
Manage all store operations in a systematic and efficient manner as per established policies and procedures
Ensure merchandise deliveries are processed on the same day they arrive and the stores entire product offer is made immediately available and easily accessible to customers on a consistent basis
Ensure cash register transactions are processed quickly and accurately
Lead and implement all applicable loss prevention policies and procedures
Maintain a safe and productive shopping and working environment

Customer Service
Be a role model for customer service and meeting or exceeding customers expectations
Drive a service and selling culture in the store
Monitor customer satisfaction and feedback systems to drive continuous service improvement

DESIRED ASK (ACCREDITATION SKILLS KNOWLEDGE) AND RELATIONSHIPS

Qualifications and education requirements
Minimum secondary school education preferred advanced diploma or University degree

Experience preferred
Minimum 18 months work experience in a beauty/fashion customer and commercial focused retail environment
Minimum of 12 months Store Management responsibility

Preferred skills and knowledge
Intermediate selling experience
Comprehensive product retail and industry understanding
Advanced MS Office proficiency

Key relationships
Customers
Peers
Supervisor
Team members
Vendors/brands and support functions (e.g. Visual Merchandising Facility Services etc.)
Local administration (e.g. mall management)

Reporting line & key stakeholders

The Store Manager will report to the Area Manager

While at Sephora youll enjoy

• The people. You will be surrounded by some of the most talented supportive and kind leaders and teams people you can be proud to work with.
• The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills.
• The culture. As a leading beauty retailer backed by the LVMH luxury brand our reach is broad and our impact is global. Yet theres always room to explore. Its in our DNA to innovate and at Sephora all 40000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity because weve got disruptive spirit. You can learn and evolve because we empower you to be your best. You can be yourself because you are what sets us apart. This is the future of beauty. Reimagine your future at Sephora.