Objectives:
Responsible for global scope CRM platform () management and business performance reporting & analysis in multiple dimensions (including product line channel region competition type period etc.) provide regular and ad-hoc business analysis to support decision making for regional leaders. Play a role as Central Business Responsible for CRM platform as well as leading platform enhancement and optimization.
Duties & Responsibilities:
- KPI management in CRM tool () and data quality improvement for various platforms;
- Develop detailed and insightful reports and dashboards using BI tool (Power BI or Tableau) and use them to communicate with sales teams to drive their performance;
- Onboard new programs/function/initiatives to sales teams and develop data analysis methodology;
- Drive user adoption and business benefits through day to day support training and engagement with the Global user community;
- Gather document and convey business rules processes and requirements to DxT team for tool development ;
- Assist in the management development and maintenance of database and processes;
- Other Ad-hoc data analysis or process management to support business growth.
Skills and Requirements:
- Highly energetic self-motivated and proactive team player;
- Data driven high level analytical skills. Ability to analyze large data sets summarize findings and ultimately recommend feasible solutions;
- Self-starter disciplined and process-driven motivated to learn and expand skill sets;
- Good communication skills to enable efficient collaboration across different functions;
- Fluency in oral and written English is a must;
- Proficient in MS office especially MS Excel Power point Power BI (or Tableau)
- Basic knowledge of IT systems for CRM processes or database management
Education & Experience:
- Bachelor degree or above in Business Administration Statistics Mathematics Data Science or equivalent;
- Prefer to have 5-10 years of experience in data/sales management/financial analysis;
- AI tools advanced usage is highly preferred;
- administrator certification is a strong plus.
Required Experience:
IC