Senior Transition Analyst
Senior Transition Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
The Senior Transition Analyst role offers a unique opportunity to lead and support critical business transitions including process migrations system implementations and service onboarding. It provides exposure to cross functional operations and the chance to influence how change is delivered across the organization. By ensuring smooth compliant and efficient transitions Senior Transition Analysts help maintain business continuity and operational excellence. Their work directly supports our mission to deliver consistent high-quality service while driving innovation and transformation across teams.
Position Responsibilities:
- Support in transition and project management of initiatives related to continuous improvement of processes promoting digitization and expense reduction initiatives.
- Support of the Company Divisional and Operations strategy Individual Responsibilities that define and manages the scope strategy requirements and implementation of transitions and projects.
- Ensure that assigned projects are completed within budgets and schedules while meeting client business objectives.
- Identify analyze mitigate document and control project risks.
- Support in effective and regular communication within the project team stakeholders sponsors and management.
- Coordinate in establishing contract terms and conditions and ensure compliance in the scope of work and KPIs.
- Maintain queue of report requests from initiation through to completion including their detailed requirements.
- Participate in business analysis activities to maintain reports and enhancements requests as needed.
- Create report standards and best practices or guidelines for repeatable processes.
- Provide detailed source analysis and data mappings to implement new data sources/integrations.
- Fully document all data processes and technical design for transparency and on-going support.
Shared Responsibilities:
- Share best practices and initiatives with other functional areas in Operations.
- Ensure delivery of services from key vendors.
- Customer Experience
- Process Improvement and Expense Management
- Compliance and Risk Management
Required Qualifications:
- At least 2 - 3 years transition or project management experience
- 3 5 years experience in BPO shared services or financial services
- Post-secondary education and equivalent business experience
- Monitor transition milestones risks and issues and escalate as needed.
- Ensure compliance with internal controls audit requirements and standard operating procedures
- Prepare and maintain transition documentation reports and dashboards
- Thorough understanding of products administration compliance operations and systems including business desktop applications and relevant financial products.
- Detail-oriented with a proactive mindset.
- Strong sense of accountability and ownership.
- Adaptable to change and comfortable working in dynamic environments.
Preferred Qualifications:
- PMP Certification
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Senior IC
Employment Type
Full-Time
