Collection Specialist Accounts Receivable
Collection Specialist Accounts Receivable
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Job Description
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
Copeland is a global provider of sustainable climate solutions creating efficient residential commercial and industrial spaces through HVACR technologies. By joining us as a Collection Specialist Accounts Receivable you will be providing first-line credit and collection services to Copeland customers.
In this capacity you will ensure that key performance indicators are met consistently and help identify operational improvements to provide excellent financial service to Copeland. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you apply now and join our team in Quezon City Philippines! All roles are currently in a blended Work-From-Home arrangement and company-provided IT assets are given on your first day. Enjoy our market-competitive pay comprehensive benefits package well-being programs and career development opportunities.
As a Collection Specialist Accounts Receivable you will:
Provide excellent credit and collection activities to Copeland customers.
Apply knowledge and system resources to walk through customers and verify symptoms and issues.
Review and release orders related to assigned accounts that are placed on hold in a timely manner.
Ensure individual transaction management is based on client agreements.
Escalate delinquent customers to the team leader supervisor and division POC for warranty cancellation credit hold credit limit decrease etc.
Assist in the training of new hires and/or collection trainees.
Collaborate with the team to generate operational improvement initiatives that strive to improve the teams efficiency.
Who You Are:
You are a forward-thinking highly motivated individual who loves challenges and has an enthusiastic interest in operational improvement. You can efficiently converse strategic directions recommend improvements that will drive the business forward and make a meaningful business impact. You can proficiently communicate ideas collaborate and efficiently work with people at any level excelling in a team environment.
Required Education Experience & Skills:
Bachelors degree in Business Financial or Accounting background.
At least 1 year of work experience in collections or customer service-related fields.
Proficiency in Microsoft Office applications such as Excel Word and PowerPoint.
Related experience in the shared services industry (business-to-business collections order entry customer service accounts payable cash applications and receivables).
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity Equity & Inclusion
At Copeland we believe having a diverse equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed heard respected and valued for their experiences ideas perspectives and expertise. Ultimately our diverse and inclusive culture is the key to driving industry-leading innovation better serving our customers and making a positive impact in the communities where we live.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
