SSM - Fulfillment Center Sr Analyst

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TN STEM OPT etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

The Global Ops Coe in Manila is a developing team about world class delivery customer support driving a disruptive shift in strategy structure systems processes and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

Join the GM Fulfillment Center team where we are at the forefront of transforming the vehicle ordering and distribution model to deliver exceptional speed convenience and satisfaction to our customers and dealers.

As a vital part of the Fulfillment Center team you will be expected to support vehicle tracking monitor customer order integrity and process vehicle delivery requests among other key this role you will report indirectly to the Manager of Fulfillment Center Distribution Strategy & Communications.

Role Responsibilities

• Manage validation of dealer- and customer- facing systems identify root causes alert teams of required fixes and track to resolution; identify trends in data to drive systematic resolution
• Standardize Improve and automate processes in line with Fulfillment Center operations
• Analyze operational data and create reports and dashboards using automation and analytics tools to communicate trends patterns and predictive analytics
• Oversee logistics operations of FC vehicles (e.g. recall resolution damage in transit)
• Communicate with the internal and external support teams to support the logistics network (e.g. logistics planners yard managers haul-away carriers); support weekly meetings
• Communicate regularly with leadership on issues or operations metrics that require attention monitor customer order integrity submissions and identify issues resolution or escalation
• Monitor and process requests for customer sold orders and dealer stock replenishment
• Evaluate and expedite vehicle tracking through the pipeline from production through to customer delivery
• Create and maintain operations process desk procedures and other documentation
• Utilize your process improvement system implementation and project management skills to innovate deliver solutions and contribute to global initiatives that impact the results of the company.

IMPORTANT: Must be willing to work on the NIGHT SHIFT 8pm to 5am PH time

Additional Job Description

Your Skills & Abilities (Required Qualifications

• Bachelors Degree in Business Operations Supply Chain Logistics or related field
• 3 years of operations logistics order fulfillment or sales & service experience (multi-discipline field corporate)
• Demonstrated ability to work cross-functionally in an internal or external consulting role with proven ability to effectively execute projects and deliver results
• Ability to work independently and with urgency to complete tasks in a dynamic fast-paced environment
• Proficient knowledge in and experience with leading the design and deployment of SharePoint and Excel solutions
• Storytelling skills to report data and operational findings to recommend/drive business decisions and prioritize information system needs design and fix code errors

What Will Give You A Competitive Edge (Preferred Qualifications)

• Strong cross-department collaboration and the ability to work with all levels within the organization
• Strong client / customer service and communication skills; ability to listen and action as a voice of the customer
• Experience with Power Automate Power Query and PowerBI
• Trouble-shooting and result-oriented mindset
• Demonstrated ability to work cross functionally in a collaborative inclusive manner
• Complex problem solving and analytical abilities
• Working with data and ability to summarize/compile data to
• Knowledge on productivity and automation tools such as Knime and SharePoint is preferred
• Support after hours and weekends as needed

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

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