Customer Care Executive
Customer Care Executive
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Job Description
The ideal candidate should be well spoken professional and possess an outgoing personality to create engagement and maintain a rapport with our customers virtually and in person.
Responsibilities will include:
Handling all social media platform communications telephone calls emails and other customer acquisition channels.
Creating engagement handling direct sales queries and processing orders on a daily basis.
Skills and Qualities Required:
- Capability to communicate in English and Sinhala (both spoken and written). Proficiency in Tamil would be an added advantage.
- Problem-solving skills and keen attention to detail.
- Ability to manage different tasks and priorities.
- Willingness to learn new processes.
- Professional outgoing personality self managed and goal driven.
- Past experience in a customer care role would be ideal.
Technical Skills Required:
Experience with Business channels of Facebook Instagram WhatsApp TikTok Microsoft Google applications E-Commerce platforms and familiarity with computerized accounting and ERP softwireswould be an added advantage.
Qualifications
Should possess O-Level and A-Level Qualifications. Diploma or degree in business management would be an additional advantage.
Employment Type
Full-Time
