Revenue Cycle Manager

This is a REMOTE position.

For over 29 years Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart by delivering innovative software and services that drive clinical financial and operational success. Our ASC software solutions include ASC management electronic health records (EHRs) patient engagement capabilities compliance technology and a hospital anesthesia information management system (AIMS). SIS is also a leading ASC-specific revenue cycle management and transcription services provider.

Serving over 2700 surgical facilities SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.

Recognized as the No. 1 ASC EHR vendor by Black Book for 10 consecutive years and honored with the Best in KLAS Award for ASC Solutions inand 2022 SIS remains the trusted choice for surgical providers seeking to enhance their performance.

Discover how SIS can help your ASC Operate Smart at .

The Revenue Cycle Manager (RCM) will lead a revenue cycle team/region offering direct supervision to assigned managers with proactive communication towards decision and actions that will assure success. The RCM will accomplish clearly defined results for clients in a multi-client medical billing service. As a leader of other direct contributors this managers role will be to develop and implement consistent strategies focused on driving best-in-class service quality results responsiveness and direction to assigned clients. To meet objectives the RCM will partner closely with other RCMs the Sr. Managers their assigned clients and others as necessary to determine and support the staffing tools coaching and training needs of the region.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Drives commitment to accomplishing consistent quality daily results the hours are routine business hours. Examples:
• Drives results by focusing on high productivity and quality work. On a weekly basis or as necessary the RCM coaches team members to develop a work plan focusing on time management organization and metrics.
• Push Wednesday Each week (exception End of Month week) the RCM will process a soft close. The actions taken will focus on if closing was today the center and RCS would be ready to close. A report will be shared with the team and clients by noon the next day documenting all billable cases are billed all RFIs are up-to-date and escalated as appropriate all cash is posted and trued-up so that should the period need to be closed all would be ready.
• Credit Balances The RCM will verify that credit balances are being worked as per general payment posting resulting in a new credit balance will be worked and documented within 10 business days and when necessary a refund request processed within 15 business days.
• AR Follow-up Metrics The RCM will validate quantity and quality are being maintained at 90%-94% to meet expectations and 95% or better to exceed. If not the RCM will report to the CSM the specifics to each situation and set goals to catch up.
• Consistently measures and evaluates associates based on established goals and objectives for individual positions. On a routine basis meets with associates to provide direct feedback and guidance one on one at least monthly and more often when necessary.
• Strives to meet established and updated key performance indicators (KPIs) and proactively suggests develops and implements changes necessary to do so.
• Timely Closing centers will be closed on or before the 5^th business day to meet expectations and on or before the 3^rd business day to exceed.
• Days to Bill/Lag Days goals are client specific and can change from time to time but generally need to be maintained at 5 days or less.
• AR > 90 Dollars goals iethe floor are client specific and maintaining the AR within percent of the floor either way meets expectations; beating the goal by 2 points or better exceeds expectations.
• Credit Balances goals are set per client and are expected to be met. Accurate credit balances refund requests sent monthly via a list that builds upon itself with accounts only dropping off when refunds are processed and accounts being noted with all details including the monthly update each time a request is sent meets expectations when audit documents results at 90% to 94% and exceeds when results are 95% or better.
• Expenses- human resource expenses (ie. FTEs) are managed so that the region operates as efficiently and effectively as possible.

• Effectively and actively participates in routine and non-routine meetings performance improvement planning project development and plan execution.
• Responds to leader client and associates questions and concerns with data and analytical observations geared towards providing direction.
• Coaches performance to move associates forward towards accomplishing goals and moves associates out timely when results arent forthcoming.
• Works directly with Human Resources to review applications arrange for interviews and interview applicants to obtain information on work history training education and job hiring decisions and explains why and why not.
• Orients and trains employees on established policies procedures equipment software etc. documenting progress and competency.
• Consistently meets budgeted revenue and expense expectations.
• Ensures compliance with applicable employment laws and regulations in all areas including but not limited to Equal Employment Opportunity (EEO) and affirmative action guidelines and laws such as the Americans with Disabilities Act (ADA).
• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time

EDUCATION DESIRED:

High school graduate or GED certification AA degree in Management Preferred

SPECIFIC KNOWLEDGE & SKILLS DESIRED:

• 3-5 years of experience in managing
• Experience in Ambulatory Surgery Center Surgical Hospital or Hospital Billing
• Experience with managing forecasting scheduling and load balancing
• Experience with performance management/coaching activities across high-performing teams
• Experience with interviewing candidates and selecting talent according to the needs of the team
• Superior customer service skills and orientation
• Strong critical thinking analytical and problem solving skills
• Effective interpersonal skills (written and oral) and the ability to communicate effectively with a variety of staff levels
• Excellent organizational skills and ability to manage multiple projects and competing tasks/priorities
• Prior experience in a medical setting or call center environment strongly preferred
  
  

SUPERVISORY RESPONSIBILITIES:

Will have a team of direct reports and clients to lead/manage.

PHYSICAL REQUIREMENTS:

• Requires ability to use a telephone
• Requires ability to use a computer
• Most of work will be spent in a seated in remote working environment
• Minimal travel to client site visits or team meetings

BENEFITS:

• Benefit package including Medical Vision Dental Short Term Disability Long Term Disability and Life Insurance
• Vacation/Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• SIS Cares Day
• Fully Remote

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity age disability protected veteran status and all other protected statuses.

Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.

At this time we are unable to sponsor H1B candidates

Required Experience:

Manager