Job Opportunities High End Manager, SG MY ASEAN

HOW YOU WILL MAKE AN IMPACT

In this role you will drive the local High-End (HE) strategy oversee its development and ensure the achievement of business targets within your market. You will act as a key representative participating in HE events providing market feedback and developing the next generation of sales force.

Your key responsibilities include:

Strategy and Expertise

• Under the guidance of Commercial Director participate in defining the HE Business Development strategy and objectives aligned with the market.
• Assess market opportunities to implement a proactive and effective strategies to target acquire cultivate relationships with Ultra High Net Worth (UHNW) clients.
• Provide HE business stakeholders with insightful feedback across activities not limited to retail marketing merchandising training communication and events.
• Define commercial conditions for local partners alongside commercial leadership and international teams.
• Consolidate feedback on competitors market trends and client preferences related to our products to inform and refine our strategies and actions.

Sales and Clients

• Establish action plans to increase HE client base focusing on client loyalty and acquisition.
• Assess HE potential and propose enhancement opportunities in partnership with boutique management PR CRM and all other corporate department.
• Work effectively with boutiques to implement sales development plans.
• Convey clear action plans towards market ambition and partner with Regional HE teams to ensure attainment of HE operations excellence and ideal assortments.
• Take ownership of quality and processing of special orders ensuring a satisfactory success rate and managing after-sales support in collaboration with relevant departments.
• Lead the market activation of strategic client journeys and ensure exceptional and/or bespoke client experiences across touchpoints (i.e. private viewings personalized presentations etc.)
• Supervise submissions and discounts requests with commercial management & central team.
• Qualify submission and discounts requests and coordinate these aspects with HJ Central team and Regional Team.

Staff Development

• Equip HE sales teams with the necessary tools and knowledge for success.
• Cultivate and expand internal HE communities across boutiques in the market.
• Contribute proactively to the development of sales and educational tools for the network.
• Consolidate feedback on competition market trends and client feedback toward our creations.

Budget Management

• Manage annual HE budgets for the market not limited to forecasting performance tracking and investment planning with clear ROI to support business objectives.
• Lead the sales forecasting process and ensure proactive alignment between commercial planning and boutique performance.

KEY COMPETENCIES

• Proven track record of 8 years experience in the luxury industry specifically managing High Jewellery High-End Watches or Jewellery.
• Proven ability to manage stakeholders at all levels within a complex matrix environment.
• Strategic thinker comfortable dealing with ambiguity in a multinational environment.
• Strong analytical skills with a proactive attitude and problem-solving mindset.
• Exhibits entrepreneurial spirit; makes timely well-considered decisions.
• Detail-oriented organized pragmatic and able to lead cross-markets/cross-functional discussions.
• Excellent presentation and interpersonal skills.
• Proven negotiation skills with the ability to influence at all levels.
• Demonstrate customer-oriented behaviour with high sensitivity to clients needs and aspirations
• Resourceful and resilient.
• Regional travel (10%)