HGS Service Engineer
HGS Service Engineer
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Job Description
Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping.
As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.
About the job:
Responsible for executing services and providing technical support to customers including: advanced maintenance installations repairs condition assessments and basic troubleshooting at customer sites.
Investigate and resolve technical problems on specific products modules and systems with deep product knowledge at customer sites.
Train customers or other Field Service Engineers on basic product features.
Supervise other Field Service Engineers or external Service Providers on execution of basic service jobs.
Preparation of assigned service jobs according to the FSE Handbook.
Follow up on actions and promises made to customers.
Write service report on site and obtain customers signature.
Update service execution IT systems with relevant information.
Report unsafe practices and other safety incidents according to local reporting procedures.
Capture Installed Base on site and communicate sales leads to sales organization.
Proactive recommendations to customers related to our service portfolio.
Execute services in our Service Centers as required.
We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.
Employment Type
Full-Time
