Service Delivery â GenAI Documentation & Knowledge Management
Service Delivery â GenAI Documentation & Knowledge Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
A smarter store starts with smarter communication. Theatro our user-friendly voice-driven AI platform provides retail workers with real-time discreet and efficient communication helping them stay safe and productive while delivering top-notch customer service.
Job Description
Were seeking a driven and adaptable operational professional to support the delivery of SaaS workflows used by our customers. This role focuses on building and managing scalable documentation optimizing knowledge management and integrating GenAI capabilities to improve customer experience and internal support. Youll work with cross-functional teams to implement new processes tune AI tools and ensure consistent delivery of high-quality user-friendly content and workflows.
Key Responsibilities
Use customer feedback and data to tune AI outputs close knowledge gaps and improve usability.
Create AI and knowledge management processes based on business needs and workflow impact.
Support the end-to-end delivery of customer-facing SaaS workflows through clear documentation and structured knowledge systems.
Own the creation and maintenance of SOPs support guides and GenAI workflows tied to product features and customer use cases.
Partner with product engineering and support teams to implement and refine AI-assisted documentation and knowledge tools.
Drive consistency and clarity across internal tools and help scale access to key information.
Remain flexible and shift focus to support other key-projects as business needs evolve
Qualifications
Experience supporting SaaS-based workflows and operational processes in a customer-facing environment.
Skilled in documenting workflows service procedures and cross-functional implementations.
Familiarity with GenAI and LLMs including prompt tuning and feedback-based optimization.
Comfortable analyzing large volumes of operational or user data to drive continuous improvement.
Strong communicator with a track record of simplifying complex systems for broad audiences.
Ability to learn quickly adapt to evolving tools and teams and drive results across functions.
Basic Requirements
Bachelors degree
Experience supporting SaaS-based workflows and operational processes in a customer-facing environment.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
- Incentive Bonus Plans
- Medical Dental Visionbenefits
- 401K
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Employment Type
Full-Time
