Enterprise SSD Customer Support Engineer
Enterprise SSD Customer Support Engineer
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Job Description
Our vision is to transform how the world uses information to enrich life for all.
Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity sustainability and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
Key Responsibilities
Understand customer needs and perform failure analysis on Firmware related issues.
Manage customer issues driving issues to closure
Provide technical input and estimate development effort to support of new business cases
Build trusting relationships with customers customer-facing teams and others in SSD engineering
Support post qual release customer qualifications Firmware management and Firmware releases.
Provide technical guidance to customer facing teams and validation teams
Requirement
Bachelors or Masters degree in Electrical/Electronic Engineering or Computer Engineering.
2-6 years of experience in embedded firmware development preferably in storage/SSD is a strong plus.
Excellent knowledge of system storage and platform ingredients (CPU Memory drivers OS firmware).
Experience with storage interfaces (SATA SAS PCIE NVME) is a plus.
Proficiency in C-based programming and Python.
Ability to work independently in a fast-paced environment and adapt to change.
Strong analytical problem-solving and project management skills.
Effective oral and written communication skills.
Self-motivated and enthusiastic in a dynamic environment.
About Micron Technology Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich lifefor all. With a relentless focus on our customers technology leadership and manufacturing and operational excellence Micron delivers a rich portfolio of high-performance DRAM NAND and NOR memory and storage products through our Micron and Crucial brands. Every day the innovations that our people create fuel the data economy enabling advances in artificial intelligence and 5G applications that unleash opportunities from the data center to the intelligent edge and across the client and mobile user experience.
To learn more please visit qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status.
To request assistance with the application process and/or for reasonable accommodationsplease contact
Micron Prohibits the use of child labor and complies with all applicable laws rules regulations and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
Employment Type
Full-Time
