Assistant Facility Manager (Hard Service) ―IT American multinational computer technology company at Tokyo

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

MAJOR RESPONSIBILITIES

• Client/Stakeholder Management
  • Deliver excellent customer service to meet on-site clients expectations
  • Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
  • Monitor procedures to ensure clients expectations are conveyed and worked upon
• Procurement & Vendor Management
  • Manage multiple vendors to deliver services on time and within budget
  • Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices
• Finance Management
  • Ensure that the sites financial operations are meeting targets and control requirements
  • Assist and monitor financial processes to ensure account payable procedures are followed at all times
• Health & Safety Management
  • Implement and manage safety procedures to ensure the provision of a safe working environment
  • Ensure compliance with statutory regulations on fire health and safety standards
• Site Operations Management
  • Implement Industry Best Practice operations
  • Assist and monitor to ensure all building procedures and performance measures are maintained at all times
  • Ensure all Critical Environment (CEM) requirements are met
  • Seek ways to reduce costs and improve operational standards
  • 24/7 emergency call support and site attendance is required
  • Preparing regular reports on M&E activities maintenance and operations providing updates to the global M&E leads. These reports encompass key performance indicators maintenance schedules equipment performance energy consumption and other relevant metrics.
  • Overseeing and managing maintenance activities for mechanical and electrical systems within the facility team. This involves developing and implementing preventive maintenance plans conducting inspections ensuring compliance with regulations and standards and coordinating necessary repairs or replacements.
• Risk Management
  • Assist in the implementation and management of a property risk management program
  • Support the implementation and monitoring of disaster recovering and business continuity plans
  • Follow established escalation procedures and incident reporting procedures
  • Adhere to Jones Lang LaSalles business conduct by ensuring compliance with the firms guidelines procedures and strategies

• Achieve Key Performance Indicators and Service Level Agreement targets

• CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

  Ideal Experience

• Min. 3-5 years of experience in facilities property management hospitality or related field
• Experience of working in Technology environment
• Knowledge of local health and occupational safety requirements
• Knowledge of critical facilities management
• Knowledge of vendor management for specialized services
• An understanding of basic technical aspects of property (Computer Room Air-conditioning Fire Protection system Mechanical & Electrical system BMS system)
• Proven capacity to understand and interpret commercial contracts
• Strong budget management and financial analysis skills

• Critical Competencies for Success

• Client Focus & Relationship Management
  • Ease of interaction with a wide range and wide level of client staff
  • Ability to manage conflict and balance between client and firm requirements
  • Has a customer-oriented attitude
  • Demonstrates proactive & professional approach to customer service
• Project Management & Organizational Skills
  • Excellent planning & organizational skills to prioritize work and meet tight deadlines
  • Proven ability to manage multiple and complex operational matters on a daily basis
• Problem Solving & Strategic Thinking
  • Capacity to deal with ambiguity and solve complex problems effectively
  • Analytical proven ability to solve problems using a quantitative approach
  • Proven ability to employ holistic approaches and looks at long term solutions

• Other Personal Characteristics

• Demonstrated superior people management skills ability to lead team effectively.
• Strong communicator Good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
• Passion for quality has an eye for detail to make sure the best delivery of services
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible able to adapt to rapidly changing situations
• Strongly goal-oriented able to focus on meeting all performance targets
• Is a team player able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• KEY STAKEHOLDERS

• Client staff

  Engineering Manager

  Specialized vendor staff

  INDIRECT SUPPORT

  Local HQ

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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