Supervisor, Auto Renewals
Supervisor, Auto Renewals
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Salary Not Disclosed
1 Vacancy
Job Description
About the role:
Were looking for people who are driven deeply passionate about their craft and ready to dive in and help build on our incredible momentum and our purpose to make the world more efficient safe and sustainable.
Renewals is the backbone of any SaaS company. This position is a vital part of Samsaras sales management team. The renewals Supervisor will be working closely with broader sales and customer outcomes organizations to ensure a high value customer experience at time of renewal. The position requires strong direction and client hands priority management and operational excellence. This role is metrics driven responsible for strong financial results for their team.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
- You have an innate curiosity about how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
- You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.
In this role you will:
- Continually maintain and share accurate renewal results forecasts and customer trends
- Deliver against targets on a team and individual level
- Supervise a team of Renewals Specialists in multiple countries / time zones
- Roll up your sleeves and dig in with the front-line team as needed on specific deals
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
- Hire onboard develop and lead an inclusive engaged and high performing team
Minimum requirements for the role:
- 1-3 years of leadership experience as a leader of individuals in a high-volume transaction environment (sales and support) is required.
- 1 years of leadership experience supporting teams in customer retention capacities.
- English Fluency written and verbal is a must.
- Exceptional track record including overperformance of general business objectives and sales targets
- Demonstrated record of success in a high-pressure performance driven sales / support environment
- Strong interpersonal networking and influencing skills with executive level comms
- Experience establishing expectations around development and performance management for both FTE and contingent workforces.
- Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.
- Superior customer-facing skills with the ability to represent Samsara with strategic accounts and partners.
- Renewals and SaaS experience preferred
- History of thriving in a rapidly-changing environment
- Strong empathy towards customers and passion for revenue and growth
- BA/BS or equivalent work experience required.
Required Experience:
Manager
Employment Type
Full Time
