Quality Manager - AI Data Solutions
Quality Manager - AI Data Solutions
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Job Description
About LILT
AI is changing how the world communicates and LILT is leading that transformation.
Were on a mission to make the worlds information accessible to everyone regardless of the language they speak. We use cutting-edge AI machine translation and human-in-the-loop expertise to translate content faster more accurately and more cost-effectively without compromising on brand voice or quality.
At LILT we empower our teammates with leading tools global collaboration and growth opportunities to do their best work. Our company virtuesWork together win together; Find a way or make one; Quicker than they expect; Quality is Job 1guide everything we do. We are trusted by Intel Corporation Canva the United States Department of Defense the United States Air Force ASICS and hundreds of global Enterprises. Backed by Sequoia Intel Capital and Redpoint were building a category-defining company in a $50B global translation market being redefined by AI.
What youll do
The Quality Manager - AI Data Solutions will implement and maintain quality management methodologies across the global Production this role you will be responsible for the quality management initiatives for various AI data services. This role will provide crucial support tools and knowledge to ensure quality measures scale in line with company growth and business goals.
This role will work remotely on a contract basis
Key responsibilities include:
Processes tracks and sends quality feedback including revision reports and customer feedback to AI data experts linguists and language leads.
Collects feedback and responses from the AI data experts and accurately documents within the required systems.
Cross checks project instructions as well as other reference materials provided for the work.
Coordinates Quality Assessments and third party audits to independently evaluate project quality in accordance with the quality strategy guided by the Production Strategists or Quality Lead
Monitors and updates data related to error rates/language quality scores as part of the feedback and arbitration process.
Executes Quality tasks as delegated by the Quality or Production strategist in relation to Quality Management Asset Management or Resource Management Production SKUs.
Communicates with AI data experts and language leads to confirm feedback status any risks/issues impacting ability to deliver on time.
Escalates Production risks/blockers in the appropriate manner to their Manager as soon as they arise
In collaboration with the Production Strategist and Quality Lead contributes to post-mortems on key account initiatives sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings.
Oversee teams of Language Leads ensuring they are effectively fulfilling their responsibilities managing performance in collaboration with the Talent Management team.
Manages production escalations from assigned set of accounts from a quality perspective drives quality investigations (RCA and CAPA) to completion and works with Quality Lead to identify patterns and trends in order to drive quality improvement.
Under the supervision and guidance of Quality Lead develops customer facing quality reports as necessary based on account assignments
Our Story
Our founders Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley they both worked on language technology to make information accessible to everyone. While together at Google they were amazed to learn that Google Translate wasnt used for enterprise products and services inside the quality just wasnt there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time machine translation didnt meet the quality standard for enterprise translations so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services LILT has prioritized investments in Large Language Models human-in-the-loop systems and now agentic AI.
With AI innovation accelerating and enterprise demand growing the next phase of LILTs journey is just beginning.
Our Tech
What sets our platform apart:
Brand-aware AI that learns your voice tone and terminology to ensure every translation is accurate and consistent
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
100 native integrations with systems like Adobe Experience Manager Webflow Salesforce GitHub and Google Drive to simplify content translation
Human-in-the-loop reviews via our global network of professional linguists for high-impact content that requires expert review
LILT in the News
Featured in The Software Reports Top 100 Software Companies!
LILT makes it onto the Inc. 5000 List.
LILTs continues to be an intellectual powerhouse holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
Check out all our news on our website.
Information collected and processed as part of your application process including any job applications you choose to submit is subject to LILTs Privacy Policy at LILT we are committed to a fair inclusive and transparent hiring process. As part of our recruitment efforts we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications including rsum screening assessment scoring and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns require accommodations or would like to opt-out of the use of AI in our hiring process please let us know at
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individuals race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Required Experience:
Manager
Employment Type
Contract
