Summary
The role of the Permanent Supportive Housing Service Coordinator is to synthesize agency and community resources with the goal of offering disabled clients the opportunity to achieve lasting recovery from homelessness through supportive housing
Supervisory Responsibilities
This job has no supervisory responsibilities
Essential Duties and Responsibilities
intensive personal support to a small caseload of persons with a mental or physical disability in a supportive housing placement
clients with all personal activities including hygiene housekeeping budgeting transportation employment or disability issues
clients for medical services assist with enrollment in Medicaid/Medicare accessing mainstream benefits; substance abuse services mental health services and life skills
closely with Ability Housing staff to prevent eviction for clients or find other suitable permanent housing when needed
clients awareness of available community and on-site services applicable to individual needs and assist them in accessing those resources in a way which encourages personal responsibility and self-sufficiency
resident socialization growth and development by planning executing and documenting resident activities
in developing client critical pathway plans and document progress of each client in a confidential manner
emergency on-call duty for the program participants as assigned
partnerships and networks with community agencies that best serve the general and specific needs of homeless clients
all charts and records according to established standards
in departmental and center-wide quality assurance initiatives
in staff meetings in-service training and workshops as deemed appropriate by the Director of Permanent Supportive Housing.
Resident Guest and Internal Customer Focus
The Permanent Supportive Housing Service Coordinator is sensitive to emotional spiritual and practical needs of resident families guests and staff members in all interactions. The PSH Service Coordinator provides positive feedback and comments about the quality of work and effort that have been offered by residents families and coworkers. Adjusts priorities and schedules to meet specific customer needs. Reports and/or corrects problems related to safety cleanliness and comfort of resident and work areas. Universal Precautions and Infection Control techniques are followed. Understands own role facility safety plans and procedures related to fire weather and other disasters is demonstrated.
Education and/or Experience
Associate Degree and 1 year experience working in a Permanent Supportive Housing program
***Service Coordinators with bachelors degrees will be required to obtain certification as a Behavioral Health Case Manager according to Florida Certification Board criteria within six months of contract approval or date of hire.***
Ability to establish cooperative working relationships with clients colleagues and volunteers
Excellent customer services skills
Excellent interpersonal skills and ability to work independently in a fast paced environment
Ability to manage crisis situations
Personal car and valid Florida drivers license
Acceptable annual Motor Vehicle Record check
Adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100000 each person; $100000 each accident) if driving a personal vehicle for work-related purposes
Ability to pass a Level II Background Screening