System Development Manager III, REALM

The REALM Team in Bellevue WA is looking for a System Dev Manager with the experience to manage all aspects of a mission-critical engineering support organization and a strong delivery record to execute strategic cross-functional operations and technology projects. This position involves regular communication with senior management on status risks and change control. Cross-team coordination project management and executive presentation skills are essential.

As the Manager you will have technical ownership of day-to-day application support operations. You will be responsible for software support functions in one of the most demanding departments within Amazon. Successful candidate for this role will have an established background in managing software support organization has a strong customer focus excellent project management skills great communication skills and a motivation to achieve results in a fast paced environment. This manager will collaborate with business teams program/project management teams and software engineering teams to achieve Operational Excellence and scale our business. The role also involves driving internal development projects and building custom tools to enhance efficiency of support operations. Lead a team of highly talented Sys Dev engineers & TPMs responsible for managing all aspects of mission-critical systems. Drive process and service improvements and improve day-to-day operational efficiency. Investigate and recommend approaches and systems that meet quality performance and sustainability criteria Create operational run-books for events and services. Youll lead them to create and efficiently use tools and processes to triage track and resolve customer issues within a rapidly growing development organization. Youll be serving as the customer ambassador in engineering.
You will be accountable for performance of Amazons core business functions by partnering with development teams building reliability into code make process investments helping Amazon scale its operations for current and next-generation systems. Other responsibilities include continuously raising the bar on operational excellence waste elimination and continuous improvement for the large-scale distributed systems. You should be able to clearly articulate through data productivity gains achieved.

Key job responsibilities
As a System Development Engineering Manager you will:
* Play vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration increase efficiency and meet our controller ship requirements
* Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions
* Work with our other technical teams to ensure the design is effective and complements of our in house custom developed applications across platform stacks (including SQL Java/.NET/C#/Perl/Python) or SaaS
* Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house tools
* Build tools and automations to optimize the system simplify processes etc.

A day in the life
* Manage a charter that is responsible for Region Flexibility and new emerging projects for Amazon Delivery Org.
* Manage team members and their career progression.
* Manage escalations and work with stakeholders and understand their ask.
* Documentations to leadership for upcoming large programs and products.
* Contributing to Operational Planning and QBRs/MBRs.

About the team
A Centralized team of Sys Dev engineers and TPMs that manages OE/EE company mandates and value added programs and products. We develop ground up programs and tools that will help our engineering community save time and effort on OE/EE for service teams.

- Bachelors degree
- 4 years of experience as a tech manager
- 5 years of experience working on distributed and large scale system
- Experience with Linux/Unix
- Experience programming with at least one modern language such as Python Ruby Golang Java C C# Rust
- Experience in system design and micro services technologies.

- Managed a team of 8 or above for over 5 years.
- Skilled in writing PR-FAQs and building a team charter.
- Skilled in stakeholder management.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $149700/year in our lowest geographic market up to $258800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.