Schedule: M-F 8-5/9-6 PACIFIC TIME WITH FLEX DEPENDING ON BUSINESS NEEDS
Role Title: Service Now Technical Architect
* Implement ServiceNow platform and cross-platform integration solutions based on ServiceNowbest practices while maintaining out of the box (OOTB) upgradeability.
* Partner cross functionally with other business application owners to ensure our business
automation and data management processes are smooth and well connected.
* Serve as a lead subject matter expert and champion in driving the industry best practices for
evolution of the companys ServiceNow instance and integrated tools.
* Provide input into the IT Roadmap including the ServiceNow rollout implementation of new
modules and major upgrades.
* Lead discussions and investigations regarding new ServiceNow features and functionality
contribute to recommendations for process improvements and keep application users informedabout system functionality and enhancements
* Lead ServiceNow platform upgrade clone and maintenance processes
* Responsible for designing and implementing enterprise IT projects in ServiceNow.
* Gathering requirements from business users
* Working with technical leads to transform and develop ServiceNow solutions.
* Serve as a primary liaison between the business stakeholders and IT.
* Manage change process for all new changes on the platform.
* Define and document user interfaces support systems and data requirements.
* Develop functional specifications and system design specifications.