Technology Support Associate - Governance
Technology Support Associate - Governance
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
We are seeking a Operations Governance Senior Associate to join our IP International Services team. As an Operations Governance you will play a pivotal role in shaping processes standards and metrics on how IP International operates across multiple locations and functions ensuring we are operating in a consistent way effectively using the best of our resources and creating a governance model that allow IP International to maintain continuous improvement cycles and consequently improving our stability resiliency security and cost effectiveness.
Job Responsibilities
Streamline operations across the 3 region. Which includes: Gathering data and insights documenting analyzing current patterns and discrepancies and developing IP International Services Catalog Roles & Responsibilities and Run-book on Operations Standard Procedures
Develop a maintain a governance framework to ensure we consistency across multiple locations and functions with the objective to:
- Improve organizational/team effectiveness by setting and constantly assessing Key Performance Indicator in partnership with Local and Regional Leads
- Map and address critical and chronic issues prioritizing actions that will bring most value to the organization.
- Improve customer experience improving our speed to respond through consistent service delivery SLA constant reviews and relationship with customers to get their feedback and also make them accountable to support the improvements agenda.
- Optimize workforce by leading adoption of: new processes in a standard way best practices and innovation across locations.
- Maintain improvement cycles by challenging the status-quo identifying and suggesting improvements to the metrics landscape and partner with Location and Regional Leads to course correct
Required qualifications capabilities and skills:
- Bachelors degree in Computer Science Information Technology or related field.
- Knowledge of industry-wide technology trends automation tools and best practice
- Minimum 8 years of relevant experience.
- Strong understanding of infrastructure operations
- Excellent communication interpersonal and negotiation skills knowing how to challenge the status quo especially in large organization.
- Excellent organizational skills attention to detail and ability to articulate complex issues concisely.
- Experience with data visualization /workflow automation tools (e.g. Tableau Alteryx Qlik). Extract clean and process data to ensure it is accurate and usable for business analysis.
Preferred qualifications capabilities and skills
- Knowledge of programming languages (e.g. Python) is a plus.
- Comprehensive vision with a detail-oriented approach identifying areas of improvement across operations and making actionable recommendations.
- Advanced skills in MS Excel including pivot tables and financial formulas.
- Proficiency in data processing logical reasoning and problem-solving skills.
- Excellent English written and verbal communication skills
Required Experience:
IC
Employment Type
Full-Time
