Customer Service Representative (CSA) - 002
Customer Service Representative (CSA) - 002
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative / Client Services Assistant to join our team. The ideal candidate will be passionate about assisting customers resolving inquiries and ensuring a positive experience for all.
KEY RESPONSIBILITIES:
- Manage a high volume of incoming calls emails and online chats from customers who are placing orders inquiring
about an order product information and general order assistance - Identify customers needs clarify information research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Stay current with industry changes/trends to provide best in class service
- Meet personal/team qualitative and quantitative targets
Requirements
- Proficient in the required language
- Excellent organizational and time-management skills.
- Ability to work in a fast-paced environment.
- Demonstrates the ability to communicate with others effectively listen closely and convey points clearly.
- Strong affinity for customer services.
- Shows the ability to calm patients during a stressful situation.
- Proficient with Microsoft Word Excel and Outlook
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
- A laptop will be provided by the company
- Onsite (Ayala Makati) and Night shift
Required Experience:
Unclear Seniority
Employment Type
Full Time
