Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job description
Job Overview
KDCI Outsourcing is looking for a proactive and empathetic Customer Support Specialist to support a client in the wellness and lifestyle this role you will provide timely professional and solution-oriented support via email ensuring an exceptional customer experience. You will act as the first point of contact for inquiries related to products orders returns and troubleshooting. Your clear communication skills and ability to resolve issues effectively will contribute to upholding the clients strong reputation for customer care.
Job Responsibilities
Respond promptly and professionally to customer inquiries via email
Provide accurate and helpful information about product details availability pricing and usage
Troubleshoot and resolve service or product issues by identifying root causes and recommending solutions
Handle order processing tasks including updates modifications and returns
Escalate unresolved or complex issues to the appropriate internal teams as needed
Maintain accurate and comprehensive records of all customer interactions transactions and feedback
Follow established communication guidelines and policies to ensure consistency and quality in support
Collaborate with the clients Australian-based team to resolve customer concerns efficiently
Participate in training sessions to stay updated on product knowledge tools and internal procedures
Job requirements
Job Requirements
2 to 3 years of experience in a customer service role preferably in eCommerce or direct-to-consumer settings
Experience in the wellness or health-tech industry
Background in working with Western clients or global eCommerce brands
Proficiency in customer support tools such as Re:amaze Shopify and Starshipit
Excellent written communication skills in English
Strong attention to detail organization and analytical thinking
High level of empathy and the ability to understand and address customer needs effectively
Ability to multitask and perform under pressure in a fast-paced environment
Team player with a strong work ethic and commitment to delivering quality service
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
