Senior Director of Client Success
Senior Director of Client Success
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$ 140500 - 180000
1 Vacancy
Job Description
Company Description
Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We align people culture policies and processes to get tech in the hands of those who need it most. Operating at the nexus of government leaders emerging tech companies and venture capital we turn roadblocks into results.
Role Summary
We are seeking a passionate and strategic Senior Director of Client Success to lead our rapidly expanding Army account. This role oversees a portfolio of high-impact contracts led by senior program managers that help our clients adopt cutting-edge technology operationalize innovation and achieve mission outcomes faster and more effectively. You will lead a large team as well as roll up your sleeves to be involved in the day-to-day. You will be accountable for client satisfaction measurable mission impact and strategic growth. You will build trusted relationships with senior Army leaders anticipate emerging needs and help them think differently to challenge the status quo.
Salary range: $140500 - $180000 plus bi-annual bonuses
TS clearance is preferred. Eligibility for clearance is required. DC-based is strongly preferred.
Key Responsibilities
Client Success & Strategic Growth
- Serve as a trusted partner to senior military and government stakeholders helping them accelerate mission impact through innovative technology adoption and agile processes.
- Translate complex operational needs into actionable roadmaps with clear outcomes metrics and delivery milestones.
- Anticipate evolving mission requirements and proactively propose solutions to address them.
- Partner with Sales to drive client retention scope new engagements and identify opportunities to expand Dcodes support.
- Support strategic communications and reporting to senior leadership and external stakeholders with data-backed impact assessments.
Program Oversight & Delivery Excellence
- Oversee multiple delivery teams ensuring workstreams are aligned with client priorities and deliver measurable outcomes.
- Guide teams in applying best practices in agile acquisition technology scouting capability gap analysis and process automation.
- Provide creative and novel perspectives and approaches to how the government operates in the areas of policy acquisitions finance culture and processes in order to drive innovation and agility for our clients.
- Identify and tackle areas to help our clients remove policy contracting and operational barriers that slow capability delivery.
- Ensure performance tracking ROI analysis and continuous improvement are embedded in every project.
Team Leadership & Development
- Lead Senior Program Managers Program Managers Senior Associates and Associates across multiple contracts.
- Provide coaching mentorship and professional development to strengthen the teams ability to operate in high-tempo complex environments.
- Foster a collaborative innovative and results-driven culture across the account.
Contract & Resource Management
- Ensure compliance with all contract requirements and maintain strong communication with clients regarding contract status risks and opportunities.
- Monitor deliverables budgets and burn rates to meet profitability and impact targets.
- Manage resourcing to ensure target profitability and client outcomes are met.
Qualifications
Required Skills and Experience
- 12 years of relevant work experience in client success program management or strategic consulting ideally in the defense or federal innovation space.
- Demonstrated success leading large multi-stakeholder programs with measurable mission outcomes.
- Strong knowledge of DoD acquisition pathways contracting mechanisms and policy levers to accelerate delivery.
- Proven ability to manage senior-level client relationships and influence decision-making at the executive level.
- Skilled in analyzing qualitative and quantitative data to drive strategic recommendations and improvements.
- Strong people leadership skills with experience managing and developing high-performing teams.
- Executive presence and excellent written and verbal communication skills.
Preferred Qualifications
- Current or previous Secret clearance (or ability to obtain).
- Experience working with senior leaders in Army acquisition operational commands or innovation offices.
- Familiarity with automation tools performance metrics frameworks and emerging technology
Additional Information
Youll love it here if:
- Thrive in fast-paced mission-driven environments.
- Enjoy solving complex problems and delivering tangible results under pressure.
- Are committed to continuous learning and improvement.
- Build strong relationships and inspire trust quickly.
- Value a collaborative transparent and inclusive culture.
We look for resilient hustlers:
Our CEO busted her face on the balance beam in college and got back up our CRO has knocked on a thousand doors rejected 999 times and kept on knocking. What is your story
Equal Opportunity Statement
We provide equal opportunity to all persons without regard to ethnicity religion sexual orientation gender family or parental status national origin veteran or disability status. All your information will be kept confidential according to EEO guidelines.
We believe diversity is a strength and aim to build an innovative and welcoming culture where people from all backgrounds feel respected and included. We believe that true innovation happens when everyone has the tools resources and opportunities to excel.
Required Experience:
Exec
Employment Type
Full-Time
