SMM Program Manager - Pharmaceutical
SMM Program Manager - Pharmaceutical
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Job Description
Main objective / Context
As a Program Manager on our North American team you will act as a lead within the program management team and incorporate the CWT value proposition. This position is the primary liaison between the client and CWT on strategic M & E initiatives including continuous client savings improvements driving process efficiencies and standards meeting effectiveness and other strategic projects to drive maturity within the Strategic Meetings Management programs
Main responsibilities & duties
Strategic ownership of account(s)
Develop a detailed understanding of the clients specific corporate objectives/philosophy/business drivers by conducting thorough company collaboration with the client create and execute a business plan incorporating the CWT 8 Key levers to serve as the road map for delivering proactive solutions for their strategic meetings management programs.
Build and maintain strong relationship with all key account contacts both with the client and internally within CWT Meetings & Events
Ownership of Services Level Agreements/Scorecard metrics and supporting strategies
Ownership of scheduled account reviews to clients senior management to include financial statements strategy progress program trends benchmarking data gap analysis and improvement targets.
Works closely with client leadership to design and develop strategic initiatives supporting the advancement of the clients SMM program
Collaborates with Business Unit leaders and clients to develop and administer short and long term business plans and other key strategies for program development and maturity
Responsible for the effective execution of account/supplier agreement specifics
Builds and maintains strategic supplier relationships as they relate to clients business
Ensures contingency plans are in place to effectively manage crisis situations and support business continuity
Ensures that quality processes and tools are incorporated into all daily activities to drive process efficiencies and standardization
Key accountability to partner with operations for mutual client success
Participates in client implementations and expansions to include gap analysis resource management and acquisition coordination of internal implementation team members and timely program delivery
Responsible to drive proactive stakeholder management/change management resulting in increased adoption of services and strategies
Liaise with internal team resources to coordinate the strategic planning client management consulting deliverables and innovative analytical roles for client delivery
Monitors alignment between client pro-forma and actual results based on original assumptions for volumes expenses resource alignment etc.
Track and communicate to the client all service and cost saving/cost avoidance results performance against objectives.
Development and support of client communication strategies to support the advancement of their SMM program and drive continuous focus on stakeholder management
Accountable for identifying communicating and where appropriate implementing potential incremental business opportunities for CWT within the client base (travel CWT Vacation Club new divisions international offices).
Foster and support positive team dynamics within the other solutions areas of business intelligence/analytics and SMM consultative solutions
Other Core Competencies:
List any other competencies for this position (such as entrepreneurship team player strategic tactical communication etc.) and describe success.
Take appropriate actions to ensure the availability and development of the diverse mix of talent needed to meet current and future organization goals.
Ability to exercise independent judgment to take calculated risk based on business intelligence
Ability to successfully build relationships with key stakeholders across client and CWT leadership
Strength in synthesizing disparate information and input to drive continuous improvement processes
Team oriented results driven customer focused
Solutions oriented
Organized and detail oriented
Knowledge seeking
Strong interpersonal skills
Ability to set priorities and work in a fast paced multi-project environment
Financial Acumen
Experience working with global or multi-national clients
Strong negotiation skills
Excellent consultative facilitation and presentation skills
Required Experience:
Manager
Employment Type
Full Time
