Solution Support Manager
Solution Support Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the role
Christians Against Poverty (CAP) is seeking an enthusiastic Solution Support Manager to lead CAPs newly created Solution Support Team through a pivotal season of growth and transformation as CAP launches its refreshed services.
This leadership role is your opportunity to make a real difference in the lives of people across Aotearoa. Leading a team of four you will guide a high-performing group dedicated to delivering timely effective and compassionate responses to client needs. Your focus will be on fostering a culture of accountability and collaboration ensuring that the Solution Support Team is working effectively with the Financial Mentor Team and contributing to relevant and impactful outcomes for clients. You will grow a commitment to ongoing learning and continuous improvement ensuring that the team stays at the leading edge of service delivery.
Youll oversee the day-to-day operations of the team ensuring that recommendations are actioned with excellence and that support systems are running smoothly and efficiently. Your strategic oversight and people leadership will empower the team to deliver services that are not only responsive but transformative.
Key areas of responsibility include:
- Monitor and support the service delivery outputs of the Solution Support Team ensuring quality and consistency
- Oversee clients with active Debt Repayment Order(DRO) cases managing these effectively
- Build and maintain strong collaborative relationships with internal and external stakeholders to enhance service coordination
- Develop team competencies fostering growth in performance confidence and capabilities
- Provide oversight of staff training and support the assessment and sign off of Financial Mentors in Training
About you
You are excited to bring your professionalism and expertise to enable the greatest possible impact for whnau experiencing money chaos in Aotearoa.
You are an influential leader who challenges yourself and others. You dont opt to take a path of least resistance. Instead you leverage your skills and expertise to do what is right for the Kaupapa and the people youre serving.
You are ready to undertake a journey not only committed to your own professional and personal transformation but you are deeply invested in enabling transformation in others.
Youll also bring relevant experience for the role:
- 2 years proven experience in a similar role
- 2 years proven leadership experience in client-centred service delivery ideally within the not-for-profit or social services sector with the ability to guide teams through change and deliver impactful outcomes
- Demonstrated expertise and experience as a certified Financial Mentor. Supervisory experience is beneficial but not essential
- Familiarity with financial institutions systems and practices in Aotearoa
- Proven ability to lead a team to increased purpose and work delivery and through change initiatives
- Strong skills in working collaboratively yo maximise service delivery effectiveness and client experience outcomes
- Emotional intelligence and professional maturity balancing empathy compassion and best practiceespecially when working with vulnerable people and navigating complex challenges
Please refer to theJob Description for a detailed outline of the role as well as the skills abilities and attributes we are looking for.
About CAP
Christians Against Poverty (CAP) is a professional and client-centric service provider. We are a not-for-profit organisation with a vision of Ending money chaos in Aotearoa.
CAP provides free practical help and hope to people living in unmanageable debt and hardship. Partnering with over 150 local churches from Kaitaia to Dunedin CAP releases New Zealanders into lives of fullness and freedom.
Each day we are guided by our three values:mutual thriving; giving our best to people we serve; with Jesus.
Read stories of lives changed at of the benefits of working at CAP
- Youll be joining an organisation with recognised expertise in the sector committed to constant learning and development so we can consistently give our best to people we serve.
- Thrive in a flexible environment that puts priority on connection growth and ownership of your hauora/wellbeing.
- Cultivate and enrich your faith at the same time as your career in a workplace committed to karakia/prayer discernment and a with Jesus approach.
- Work in a Te Tiriti-honouring organisation drawing on the spirit of mutual flourishing inherent in Te Tiriti of Waitangi.
- Tangible benefits include EAP flexible working options 37.5 hour working week at least 5 weeks annual leave per year & free onsite parking.
- Best of all you will be a part of New Zealanders being released from money chaos and taking steps towards Jesus.
Application Information
Please note that you will be required to disclose any convictions or pending charges in your application and a Ministry of Justice vetting check with acceptable results will be a condition of appointment to this role. Please seeCAPs Police Check Policyfor more details.
There is no closing date for applying for this role however the vacancy will close as soon as a suitable candidate is found. Get your application in now!
Required Experience:
Manager
Employment Type
Full-Time
