Customer Experience Advisor
Customer Experience Advisor
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Job Description
Part-time Permanent 25 hours per week over 5 days
About You
Are you a brilliant customer champion who can join our team and live our values every day to deliver an excellent service.
Youll love helping customers so thisll be a big part of your previous roles especially in a busy office or contact centre environment. Youll be a great communicator who can support customers to access our services putting them at the heart of everything you do.
Youll be able to
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Champion for our customers providing an excellent customer experience as the first point of contact.
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Help customers access our services in line with our customer commitment.
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Live our values every day taking ownership of queries and doing what matters most for our customers.
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Support first contact resolution of queries including diagnosing & scheduling repairs and with rent ASB lettings and home ownership queries.
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Help provide an accessible value for money customer experience to meet the diverse needs of our customers in line with our policies.
Youll be comfortable working with colleagues across our business in an environment focused on continuous improvement value for money learning and innovation. Youll build relationships with partners to provide excellent services for customers whilst embracing our One Team approach.
So take a look at our job profile - if you think youve got most of what we are looking for but not everything wed still love to hear from you.
About our team
Our team is great (if we dont mind saying so ourselves!) were led by our Executive Director of Customer Experience.
We work hard support each other and also like to have fun!
Youll be part of our Customer Experience Team reporting to our Customer Experience Manager and Customer Experience Coach - its an exciting team to be part of as we deliver our new corporate plan ambitions.
To apply youll need to submit a CV and supporting statement telling us about you and why youre right for the job by 9am 28th August 2025.
Shortlisted candidates will be contacted to arrange an interview. The interview will take place with Karen Pettican Customer Experience Manager and Devon Brickland Customer Experience Coach.
INDLOW
Who We Are
Asa dedicated social housing providerwe employ over 150 people in a variety of rolesand have also beenawarded coveted Gold accreditation by Investors in People and also in Wellbeing.
Predominantly based in the North West Muirs Chester HQ is supported byoffices in Burnley and Huntingdon in Cambridgeshire
We put residents at the heart of everything we do looking to continually improve the quality of their homes the services we offer and the neighbourhoods in which they live.
We own and manage more than 5600 homes across the country and provide a diverse range of housing solutions and associated services to meet the needs of existing and potential customers.
One of our key aims isto attract and retain talented dynamic and satisfied employees to help us deliver our exciting strategies and objectives.
Benefits
Were Muir
Documents
Required Experience:
Unclear Seniority
Employment Type
Part-Time
