Account Manager - China

Role: Account Manager
Reports to: Account Director Head of Account Management China

Location: China (Shanghai/Beijing/Guangzhou)

What youll do

Were MiQ a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do so you will be too. No matter the role or the location were all united in the vision to lead the programmatic industry and make it better.

As an Account Manager in our Account Services team you will be responsible for retaining and growing our key accounts via strategic partnerships underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

JOB RESPONSIBILITITES

Your main responsibilities will include:

Client Management

• Develop client-specific strategy alongside stakeholders from Sales Trading DnA and Marketing teams.
• Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
• Protect and grow MiQs key accounts via upsell/cross-sell.
• Actively listen to stakeholders and clients to understand their needs and identify opportunities and solutions that cater to those needs.
• Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
• Maintain regular communication with all accounts including scheduling hosting and supporting on face-to-face meetings entertainment & business reviews.
• Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management

• Media Plan:

QA of pre-campaign documents.

• Develop a detailed media plan based on Sales input outlining budget allocation and campaign strategy.
• Project management build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking
• Campaign activation:
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Requests for campaign upweights where appropriate.

End of campaign:

• Manage and deliver post-campaign reporting and insights.
• Manage re-booking of BAU activity.

Administrative Support

• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.

Technical Support

• Implementation and troubleshooting tracking pixels.
• Knowledge of Tag Management Systems (GTM Tealium).
• Troubleshooting campaign issues with the support of the Tech team

Product & Industry knowledge

• Understanding of MiQs product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ our clients as well as the wider digital landscape.

Insight delivery

• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

What youll bring

• 3 years in an advertising/media agency (or similar)
• Working in a team environment
• Client-facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
• High attention to detail
• Reliable
• Extremely organised
• Proactive
• Willing to learn
• Excellent communication skills
• Alignment with MiQs core values/culture
• A can-do attitude with a dream to grow alongside us.
  
  

Weve highlighted some key skills experience and requirements for this role. But please dont worry if you dont meet every single one. Our talent team strives to find the best people. They might see something in your background thats a fit for this role or another opportunity at MiQ.

Whats in it for you

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity equity and inclusion were always moving towards becoming an even better place to work.

Benefits

Every region and office have specific perks and benefits but every person joining MiQ can expect:

• A hybrid work environment
• New hire orientation with job-specific onboarding and training
• Internal and global mobility opportunities
• Competitive healthcare benefits
• Bonus and performance incentives
• 25 days annual PTO paid parental leave
• Employee resource groups designed to connect people across all MiQ regions drive action and support our communities

WHAT WE VALUE IN OUR PEOPLE

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone so that we naturally live and breathe them. Just like inclusivity our values flow through everything we do - no matter how big or small.

• Passion We love and live what we do
• Determination - We always find a way to figure it out
• Unity We back each other and challenge each other
• Agility We anticipate the unexpected embrace and adapt to change
• Courage We dare to think unconventionally

At MiQ we dont just accept the differences of our people it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.